Account Manager MSP

Location: Town of Belgium
Account Manager MSP page is loaded## Account Manager MSPlocations:
Remote, Belgium time type:
Full time posted on:
Posted Yesterday job requisition :
R25 1185

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the
** Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60
** lists, and we recently took home the
** 2024 CRN Products of the Year
** award. We’re proud to be named a
** Leader
* * in the
** IDC Market Scape
** for Worldwide Managed Detection and Response Services and earning a
** Customers' Choice
** distinction from
** Gartner Peer Insights**. Our
** Aurora Platform
** also received
** CRN’s Products of the Year
** award in the inaugural
** Security Operations Platform
** category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple:
End Cyber Risk. We’re looking for an
** Account Manager - Managed Service Provider
** in Belgium to be part of making this happen.
** Position Overview and Objective
** This individual will be assigned existing named MSP partners and be responsible for new business acquisition, renewals, cross-selling, and end-to-end account management, driving both growth and value for our cybersecurity solutions within our MSP channel. The ideal candidate has a solid track record in partner account management, understands the dynamics of MSP relationships, and is passionate about cybersecurity.
** Primary Responsibilities and Duties
*** Develop and maintain strong relationships with MSP partners, serving as the main point of contact for their needs and inquiries.
* Understand MSP partners’ business models and objectives to drive alignment and mutual growth.
* Facilitate regular service reviews, gather feedback, and ensure that our services continue to align with partner needs.
* Identify new business opportunities within existing MSP accounts and work to onboard new MSP partners into our ecosystem.
* Develop strategies for upselling and cross-selling additional cybersecurity solutions within the install base.
* Drive sales of core cybersecurity services, utilizing an understanding of both the cybersecurity landscape and MSP business needs.
* Manage contract renewals and proactively address issues or concerns to increase renewal rates.
* Ensure seamless renewals by forecasting and tracking contract expiration dates, while implementing strategies to enhance retention and reduce churn risk.
* Collaborate with MSP partners to identify opportunities to expand their offerings with our additional services, aiming to provide comprehensive cybersecurity solutions.
* Educate MSP partners on new services and enhancements, positioning our services as a key component of their overall solution portfolio.
* Monitor partner performance, including revenue generation, growth metrics, and overall customer satisfaction.
* Provide regular reports and updates to leadership on MSP partner progress, highlighting areas for improvement and recommending solutions.
* Work closely with internal teams, including Partner Development Reps (PDR) Security Services (S2), and Concierge Security Teams (CST)  to ensure alignment in strategy and execution for the MSP channel.
* Actively participate in the development of partner-focused marketing and sales campaigns to drive awareness and increase adoption among MSPs.
** Minimum Qualifications
*** Bachelor’s degree in business, or related field; relevant experience can be considered in lieu of a degree.
* 2+ years of experience in account management, preferably within the cybersecurity or technology sector.
* Proven experience in managing and growing managed service provider (MSP) or channel partner accounts.
* Strong understanding of the cybersecurity landscape and MSP business models.
* Excellent communication and interpersonal skills, with the ability to build trust and credibility with partners.
* Proven track record of meeting or exceeding sales and retention targets.
* Proficiency in CRM software…