Solutions Specialist - Customer Support

Join one of the fastest-growing tech companies, and industry-leading products behind ‘online fundraising’ in the impact sector, enabling thousands of the world's most loved charities to raise money and deliver change for good.

We’re an ambitious bunch with big goals. Over 8 years we’ve grown to support more than 1000+ charities internationally, with a current team of 100+ passionate fundraising software professionals across 4 global offices (Australia, NZ, UK, USA). We act as one global team and have a great culture with a load of benefits (health and well-being, work-from-anywhere policies, bonus leave days and more).

We’re looking for a smart, ambitious and down-to-earth team member to join us on our next stage of growth. If you’re looking for a role that will give you total freedom to grow, challenge you to achieve incredible things, and if you’re not afraid to step into the unknown - then you’re already halfway there.

We’re a team of passionate fundraising software professionals - some have come from world-renowned tech giants such as Google and Apple, others from the highest awarded digital agencies and others from inside some of the world-leading nonprofits.

Together we build world-class products that aim to accelerate the transition to a better world by connecting people to causes. We get a kick out of seeing, and feeling, the impact of our work and we have a ton of fun doing it. Our values demonstrate who we are and what we strive to do.

As a Solutions Specialist for Customer Support, your primary objective is to support the delivery of optimal solutions for our charity clients. You’ll achieve this by working closely with our wider professional services and customer success teams to provide timely and accurate support to client queries, assist with onboarding new clients to the product, and assist with building dynamic project implementations.

• Have a strong understanding of content management systems (CMS’s) and web technologies including HTML, JS & CSS
• Are technically minded, with some experience/understanding of different areas of digital (for example Google Analytics, User Experience, frontend development, web design, etc)
• Have a keen design eye for the visual display of content on websites and (whilst not needing to be a designer) are confident is using page builders to set up great looking web pages
• Have experience with SQL queries (not an expert but some experience and be willing to learn)
• Have excellent communication skills and are proactive in updating team members on the status of your workload
• Are confident working on a variety of customer projects & queries at any one time and confident in knowing when to escape an issue
• Have experience in using bug tracking software (eg Bugherd, Jira)
• Are highly detailed orientated & comfortable writing detailed handover points on any project or specific issue when escalating to a senior team member
• Have excellent English writing skills when communicating both internally and externally
• Have a positive personality, a desire to learn new things and are proactive and excited to play a key role in your team

• 20 Days of vacation + 20 Days of personal leave annually + relevant public holidays in your location + bonus days
• Health and wellness reimbursements
• Opportunity to join one of the fastest-growing global tech startups in the impact sector