Senior Technical Business Analyst

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people-inspired innovation, empowering financial institutions to deliver seamless, secure, and human‑centered experiences. We deliver cutting‑edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you’re ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, then we’d love to meet you.

The Digital Custom Solutions team enhances our digital banking products to meet the unique needs of our customers. We are committed to providing innovative solutions that help our customers differentiate their digital banking experience. As a Senior Business Analyst with Digital Custom, you will have the exciting opportunity to work directly with our customers to hear their vision and find the best solutions to meet their specific needs!

This is a remote position and candidates must live within approximately a 70‑mile radius of our office locations in Allen, TX;
Lenexa, KS;
Louisville, KY;
Birmingham, AL;
Charlotte, NC;
Springfield, MO; or Monett, MO.

All positions, regardless of location, may require an onsite interview or in‑person onboarding requirement to verify your identity.

• Interacts with customers to gather system requirements for requested customizations.
• Creates business specifications that outline the requested functional requirements and deliverables.
• Prepares reasonable task and project cost/effort estimates.
• Serves as a liaison between the customer, vendor, and internal teams.
• Manages multiple projects simultaneously in various phases of the project life cycle.
• Performs quality assurance testing to ensure customization is successfully migrated into production.
• Provides technical support for new and existing custom features.
• Assists with training and mentoring less experienced peers.
• May perform other job duties as assigned.

• Minimum of 6 years of experience as a Business Analyst in the financial or fintech industry.
• Experience with internal and/or third‑party API integrations.
• Experience with leading projects and managing multiple initiatives simultaneously.
• Experience in creating technical documentation outlining business requirements.

• Experience with digital banking platforms.
• Experience with Symitar, Silverlake, and/or 20/20 Jack Henry core systems.
• Experience with jXchange, Sym Xchange, and/or Symitar Power On programming.
• Experience in the card services industry. Familiarity with debit and credit card processing, including system integrations.
• Strong communication and customer interaction skills.
• Excellent organizational skills with the ability to meet aggressive deadlines.
• Experience with performing quality assurance testing.
• Desire to be creative and provide innovative solutions for our clients.

If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of account holders.