ServiceNow IRM Engineer

About US: We are a company that provides innovative, transformative IT services and solutions. We are passionate about helping our clients achieve their goals and exceed their expectations. We strive to provide the best possible experience for our clients and employees. We are committed to continuous improvement and innovation, and we are always looking for ways to improve our services and solutions.

We believe in working collaboratively with our clients and employees to achieve success.

Job Title: Service Now IRM Engineer

Location: US – Remote

Duration: Contract

We are seeking an experienced Service Now IRM Engineer to join the dynamic and growing GRCT organization at American Express. The ideal candidate will be responsible for designing scalable and optimal solutions across the Compliance & Risk domains, configuring the Service Now platform, and leveraging cutting‑edge technologies to deliver business‑aligned, high‑quality solutions.

The candidate should possess deep technical expertise in Service Now, IRM (Integrated Risk Management), and modern programming frameworks such as JavaScript, Angular, and RESTful APIs, along with a solid understanding of Agile methodologies.

• Service Now IRM
• Java Script
• AngularJS
• REST API
• XML
• Java
• GRC
• CMDB
• Agile
• GCP
• API Integrations
• Service Now Administration

• Design, develop, and implement scalable solutions within the Service Now IRM/Compliance & Risk Management modules.
• Configure and customize Service Now components, including workflows, UI policies, ACLs, integrations, and CMDB.
• Collaborate with Product Owners, Engineers, and Architects to ensure high‑quality design and delivery.
• Participate in all phases of the development lifecycle – from requirements gathering and design to testing, implementation, and documentation.
• Conduct regular code and implementation reviews, ensuring adherence to performance and security standards.
• Estimate design, build, test, and implementation efforts for assigned tasks.
• Provide mentorship and guidance to team members on coding best practices and Service Now configuration standards.
• Participate in unit, integration, and user acceptance testing, aligning with broader testing strategies.
• Deliver consultation and recommendations to Product Owners for technical and strategic success.
• Contribute to the technical roadmap and architectural direction, including evaluations of new tools and technologies.
• Actively participate in Agile/Scrum ceremonies and utilize tools such as Rally.

• 8+ years of overall software development experience.
• 3+ years of hands‑on experience with Service Now, including Integrated Risk Management (IRM) components.
• Strong technical expertise in:
  • JavaScript, Angular
    
    JS, API (RESTful), XML, Java, and Jelly scripting.
• Experience with Service Now configurations, workflows, ACLs, UI policies, and integrations.
• Solid understanding of GRC/IRM domain trends and best practices.
• Strong communication skills, capable of presenting complex solutions to both technical and executive audiences.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

• Service Now Certified System Administrator (CSA) certification.
• Hands‑on experience with GCP (Google Cloud Platform).
• Experience in developing and executing JavaScript utilities.
• Knowledge of conceptual architecture and Scaled Agile Framework (SAFe).
• Exposure to Machine Learning or Generative AI concepts (a plus, not mandatory).

This is a remote position.