IT Support Specialist

This position is fully onsite in The Dalles and Hood River, Oregon. The first round of applications will be reviewed by 11/20/2025.

Working Title: IT Support Specialist

Program:
Information Systems

Reports To: IT Director

Employment Type :
Full-Time Benefited (1.0 FTE 37.5 hours/week)

Hours:

Monday-Friday 8:30-5pm

Location:
Onsite, Hood River and The Dalles, Oregon (Subject to work in Hood River, Sherman and Wasco Counties) Will travel as needed to support demand and requirements.

Pay Range (Dependent on experience): $29.69-$36.09/hour

FLSA Status:
Non-Exempt

The IT Support Specialist is responsible for supporting various technology components in the agency including assisting in purchasing, installation, and providing desktop support to staff.

Mid-Columbia Center for Living (MCCFL) is a Certified Community Behavioral Health Clinic (CCBHC) that specializes in providing trauma‑informed and recovery‑oriented services to persons/consumers with mental illness and addictions. Trauma‑informed care includes safety, choice, collaboration, trustworthiness, cultural responsivity, and empowerment for both clients and staff. MCCFL serves Hood River, Wasco, and Sherman Counties and utilizes a consumer‑involved, consumer‑engaged, and consumer‑driven model. MCCFL provides a whole‑person care approach to adults and children to address both physical and mental health needs.

MCCFL offers a variety of programs including a mobile crisis unit, intensive case management, ongoing counseling, community support, supported employment, jail diversion, hospital discharges, hearings, and more.

• Associate degree in a computer‑related field with two (02) years of relevant experience in PC operation and maintenance, and network administration and maintenance; OR
• Bachelor’s degree in computer science or related field.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Experience with active directory and Microsoft Suite administration is required.
• Experience with creating VLAN and WAN and experience with Word Press is preferred.
• Analytical skills to study problems and records and identify solutions.
• Must possess a valid driver’s license and insurance for vehicle travel between MCCFL worksites and to meetings and/or trainings outside the office.
• Must pass all criminal history check requirements as required by ORS and in accordance with OAR  to .

• Respond and resolve in a timely manner to service issues and requests based on established service level agreement.
• Provide technical and desktop support across the agency (Software including Anasazi, hardware, and networks).
• Set up and support the employee account lifecycle.
• Perform hardware and software installations, configurations, and updates as needed.
• Install and configure software and computer systems.
• Troubleshoot and resolve issues with software or hardware.
• Maintain procedures and reports that provide technical support to the entire agency.
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Provide great customer service and interpersonal skills.
• Assist in the procurement process of servers, desktop equipment, laptops, and software in consultation with IT Director and other IT staff.
• Maintain software and hardware inventory databases.
• Setup, deploy, and maintain endpoint protection of server and client systems.
• Set up staff workstations and other technology used by staff.
• Assist other IT staff as necessary with the following:
• Support video conferencing between remote sites.
• Policy‑based user and workstation administration.
• Support for remote access to our network using remote VPNs and other technologies.
• Setup remote offices to allow VPN connections back to the central office, including Home Offices.
• Assist with system planning, technical assistance/training to MCCFL staff including formalized and ad‑hoc training for staff on MCCFL’s current network and computer systems.
• Ensure system documentation remains up to date with the latest changes.
• Perform other projects as assigned.
• Must be able to drive between MCCFL worksites and to…