ServiceNow HR Design Consultant

Seeking:
Service Now Experience Design Consultant

At Stride path Consulting, we specialize in transforming employee experiences through Service Now’s HR platforms. As a dedicated Service Now partner, we combine deep platform expertise with a sharp focus on delivering real value for our clients. What sets us apart isn’t just what we do, but how we do it: our team lives by the values of T.H.I.S., Team First, Humble, Innovative, and Service-Oriented.

We're building a world-class service organization that leads with heart, delivers with precision, and drives meaningful change  don’t just aim to lead, we are the leader in Service Now HR solutions.

As our Experience Design Consultant, you will be responsible for supporting and creating best-in‑class Service Now employee experiences. We are looking for people who are familiar with working on Federal projects and have Public Trust Clearance.

• Understand technical, complex use cases with the EX team to aid in the support and delivery of determined design solutions
• Understand and document client‑specific experiences customers will encounter
• Interpret and apply client brand guidelines where needed to produce a consistent experience for the end user
• Create training and support materials for client deliverables and internal documentation
• Unit Testing: work closely with developers to ensure the design specifications are feasible and implemented as intended
• Work with cross‑functional client teams throughout the engagement lifecycle
• Effectively communicate your recommendations to developers and other key stakeholders
• Address and adapt to client and business needs

• 5-7 years experience with the Service Now platform (In any capacity ie. HR, ITSM, Change, Problem)
• Public Trust Clearance
• 2-4 years of experience building and managing knowledge bases or process documentation
• Ability to translate client requirements into acceptance criteria
• Ability to support multiple initiatives for a wide range of clients
• Experience working within a technology platform or design system with well‑defined constraints
• Ability to articulate and champion design solutions proposed by Sr Experience Design Consultants
• Outstanding written and verbal communication skills, and ability to present work to and lead design discussions with executives and large groups
• Problem‑solving skills to determine solutions to user interface challenges
• Strong attention to detail and organized
• Perform in a fast‑paced, dynamic design process under minimal supervision
• Strong meeting facilitation skills and effective solicitation of Customer Engagement
• Effective multi‑tasking and time management skills with a determined focus on prioritizing tasks

• 401(K) with a 3% contribution
• Home Office and Fitness Reimbursement
• Vacation and Volunteer time
• World Class co‑workers with extensive Service Now experience
• Continuous learning culture

Stride path Consulting is an Equal Employment Opportunity Employer
-race/ color/ religion/sex/ sexual orientation/ national origin/age/ disability/ gender identity/veteran status.