ELation Financials Support Specialist

Innovative Systems is currently seeking applicants for an eLation Financials Specialist to join our talented team.

This position is located in Mitchell, SD.

Remote work will be considered for the right candidate with eLation Financials experience.

This position reports to the eLations Financials Support Manager. It is a full-time scheduled based on a 40-hour work week with availability between 8am to 5pm CST.

Travel is required with this position, both to Mitchell, SD and to our client sites.

Having accounting or financial software experience and/or education will be critical to your success in this position. Additionally, your technical abilities will enable you to address client's software-related inquiries.

• Provide exceptional customer service, support, training, and data verification for our clients that use the software via various channels, including phone, email, and a ticketing system from 8am to 5pm CST. Occasionally provide after-hours support, as needed.
• Lead software conversions independently, including data verification and assisting clients in configuration of the software to meet their business needs.
• Train clients on functionality within the software.
• Troubleshoot technical issues, and provide step-by-step guidance for issue resolution.
• Understand clients’ accounting processes and offer insights on utilizing the software for optimal results.
• Collaborate with the development team to escalate and prioritize complex technical issues.
• Document and track client interactions and resolutions in our ticketing system.
• Create support documentation, knowledge base articles, and video tutorials.

• Bachelor’s degree in Accounting, Finance, Business, or a related field or equivalent experience.
• Strong foundational knowledge of accounting principles and practices.
• Basic to intermediate technical skills, with the ability to troubleshoot software-related issues.
• Excellent communication skills, both written and verbal.
• Customer-centric attitude with a focus on delivering exceptional customer support.
• Strong organizational skills and the ability to manage multiple client issues and projects simultaneously.
• Familiarity with financial software is a plus.
• Previous customer support experience is an advantage.
• Experience with telecommunication companies, electric cooperatives, or municipalities is preferred.

• Telecommunications industry experience.
• Experience working with our eLation Financials software.

• Competitive wages.
• Generous Paid time off.
• 10 paid holidays.
• 401(k) matching.
• Company-paid family Blue Cross Blue Shield health insurance plan.
• Company contributions to an HSA plan.
• Company-paid employee Dental Insurance.
• Company-paid employee Vision Insurance.
• Company-paid Life Insurance.
• Company-paid Short & Long Term Disability Insurance.