Software Architect - ServiceNow - Remote

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Define and maintain architectural standards for Service Now and Enterprise Solutions implementations
• Design end-to-end solutions across Service Now modules (ITSM, ITOM, GRC, etc.)
• Evaluate and integrate Service Now's AI features and align AI capabilities with business goals
• Collaborate with development teams to create high-quality, maintainable code, and to ensure architectural alignment in implementation
• Collaborate with enterprise architects, security, infrastructure teams, and platform owners
• Create high-level design documents, data models, and integration strategies
• Provide technical leadership and mentorship to software engineers, promoting best practices and continuous improvement
• Provide escalation point for engineering decisions
• Conduct architectural reviews and ensure alignment with business goals and technical requirements.
• Stay up-to-date with the latest industry trends and technologies, and apply them to improve our software solutions
• Work closely with stakeholders to understand their needs and translate them into technical solutions

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 8+ years of experience in Service Now platform architecture and development, modules, data models, and integration patterns
• 4+ years in a Software Architect or similar role, with a strong background in software development
• Experience leveraging AI tools in the software development lifecycle in order to improve quality and efficiency
• Hands‑on experience with Service Now scripting and configuration.
• Experience with REST/SOAP APIs, MID Server, and external system integrations
• Experience leading enterprise architecture efforts and deep understanding of architecture principles and governance
• Familiarity with Service Now AI/ML features and their implementation
• Experience with building relationships with business leaders
• Proven ability to lead technical discussions and mentor engineers

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field
• Service Now Certified Technical Architect or equivalent certifications
  Experience with cloud platforms (Microsoft Azure, AWS)
• Familiarity with ITIL, Agile, and Dev Ops practices
• Proficiency in .NET and Angular frameworks
• Proven exposure to AI/ML concepts, Natural Language Processing, and automation frameworks
• Proven problem‑solving skills and the ability to think critically and creatively
• Proven excellent communication and collaboration skills

* All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The salary for this role will range from $110,200 to $188,800 annually based on full‑time employment. We comply with all minimum wage laws as applicable.

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At United Health Group, our mission is to help people live healthier lives…