Service Consultant - Lab Automation - remote

Service Consultant - Total Lab Automation - remote

Global Automation engineer providing expert level service and support to the Regional Units primarily for problem management and for more complex incident management of issues escalated by the Regional Support Organization (RSO). This role will also focus on reducing global service costs for automation products and overall product support improvements.

• Managing and tracking service escalations to determine if they are non-conformance to ensure the proper process is used for solution generation.
• Creating and presenting data or information in a way that can drive a business decision to enhance or resolve a product problem identified through the complaint process.
• Conducting technical meetings by hosting global conference calls, which may include presenting webinars to technical experts via remote conferencing.
• Creating / reviewing Product Support Troubleshooting Documentation (internal and external)
• Efficiently troubleshooting system level issues, including hardware, software, firmware, motor control (drives), pneumatic system, CAN / TCPIP and control panels.
• Working directly with in-house R&D and OEM service to ensure the solution will meet the service or end user’s needs.
• Using proactive tools or data sets to target accounts for remedial action and work cross functionally to formulate an action plan that is implemented by the local support organizations.
• Other responsibilities as required.

• Minimum 2-year degree in a technical discipline; engineering preferred.
• +5 years of experience in Engineering / Support discipline; healthcare diagnostics preferred.
• Project Management experience is a plus.
• Experience with automation systems is a plus.
• Knowledge in data analytics, presentation and troubleshooting.
• Proficient with Microsoft Excel, PowerPoint, Notepad++, SQL, graphing, pivot tables.
• Strong customer service, written communication and leadership skills.
• Able to multitask and prioritize a variety of concurrent activities.
• 10–30 % travel may be required depending on skill level.

• Location:
  
  Remote
• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Consulting, Information Technology, and Sales
• Industries:
  Hospitals and Health Care

Min $107,060 – Max $160,600 (Salary may vary by skills, and experience).

Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the law; applicants and employees are protected under federal law from discrimination.