Business Analyst - Business Process Mapping

Business Analyst - Business Process Mapping

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At Sand Cherry Associates, we excel in the design and delivery of strategic customer‑centric initiatives through digitally native, data‑empowered solutions. Our client’s confidence in us is centered on exceptionally skilled, high‑energy talent working with the support of the full Sand Cherry team. Finding the right match for this role is a critical aspect of continuing that success.

We are seeking a detail‑oriented and analytical Business Analyst with expertise in Business Process Mapping to support service delivery and service assurance operations within the telecommunications industry. This role will be instrumental in capturing, documenting, and optimizing business processes to enable system enhancements and process automation initiatives. The ideal candidate will partner with cross‑functional teams to translate operational workflows into actionable system requirements that drive efficiency, scalability, and customer satisfaction.

This is a critical role supporting the transformation and optimization of processes in a telecom environment supporting product, order management, order fulfillment, engineering design and provisioning, field operations delivery and technical support. This role is a remote work environment.

• Conduct discovery sessions with business stakeholders and subject matter experts across impacted teams to accurately capture current‑state and future‑state processes.
• Develop clear and detailed process maps, workflow diagrams, and documentation (using Visio or similar tools) to support systems requirements development and automation design.
• Identify process gaps, bottlenecks, and dependencies that impact operational efficiency or customer experience.
• Collaborate closely with Product Owners, System Analysts, and Development teams to ensure business requirements are fully aligned with technical capabilities.
• Use business process maps to help define appropriate data flow between applicable systems.
• Translate process insights into functional and non‑functional requirements for technology solutions.
• Support the creation of business cases for automation opportunities, including measurable benefits and performance metrics.
• Facilitate workshops, walkthroughs, and validation sessions with operational teams to confirm process accuracy and feasibility of proposed improvements.
• Maintain documentation repositories and ensure consistent process governance standards are applied across teams.
• Partner with Change Management teams to communicate process updates and support smooth implementation.
• Maintain the highest standards of detail quality, version control and change management for all documentation.
• Gather and document end‑to‑end system requirements by engaging stakeholders, conducting discovery sessions, and ensuring clarity and accuracy in System Requirements Documents (SRDs).
• Maintain full traceability of requirements from initial scope through design, testing, and deployment.

• Bachelor’s degree in Business Administration, Information Systems, Industrial Engineering, or a related field (or equivalent experience).
• 5+ years of experience as a Business Analyst, Process Analyst, or similar role—preferably within the telecommunications, cable, or technology industry.
• Experience supporting OSS/BSS systems or CRM/workforce management platforms in telecom.
• Knowledge of data flow mapping, integration dependencies, and system interoperability concepts.
• Understanding of Agile and Waterfall delivery methodologies.

• Minimum of bachelor’s degree required preferably in Business, IT or Computer Science.
• Certification(s) in Business Analysis (CBAP, CCBA) or Process Improvement (Lean Six Sigma Green/Black Belt).

For individuals assigned and/or hired to work in Colorado, Sand Cherry Associates is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and takes into account a…