Technical Account Manager

Lum Apps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.

Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. Lum Apps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next
40/120 program.

✨ In 2025, Lum Apps strengthened its leadership position by partnering with Beekeeper
, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline.

Our mission:
To make people feel that they belong and have a purpose.

To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to:

🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,

🎯 Transform employees into real ambassadors of their company,

🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,

🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world.
Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving":
apply now!

Lum Apps is seeking a dynamic Technical Account Manager to join our growing team in the US. This role is preferably based in Austin, TX
, but can be based remotely anywhere in the United States for the right candidate. As a Technical Account Manager, you will be the primary technical point of contact for some of our enterprise clients
, ensuring their success and maximizing the value they receive from our platform. You will build strong relationships, provide expert technical guidance, and collaborate with internal teams to deliver exceptional customer service
.

• Serve as the trusted technical advisor for assigned enterprise clients to ensure satisfaction and retention.

• Understand client business objectives and technical environments to proactively provide tailored solutions and recommendations.

• Co-lead regular business reviews with CSMs.

• Manage technical escalations and coordinate with engineering and product teams to resolve issues efficiently.

• Support customers and partners on technical problems through effective diagnosis and resolution to increase customer productivity in Lum Apps.

• Develop an in-depth understanding of Lum Apps’s product technology and underlying architectures
  , and use it to support customers’ and partners’
  technical problems by troubleshooting, reproducing, determining the root cause, and providing workarounds when possible.

• Lead technical onboarding and training sessions for customers.

• Support internal teams and partners during projects for the technical components of deploying and configuring Lum Apps
  .

• Resolve new technical challenges and document new processes that will help other customers and internal teams.

• Contribute to internal and external documentation of product features, methodology, and processes.

• Provide feedback to…