Workflow & Automation Manager

Overview

Diasorin is a global leader in diagnostic solutions with a legacy of over 50 years. We develop innovative diagnostic assays and instruments trusted by healthcare providers worldwide. Our broad offering of diagnostic tests and Licensed Technology solutions, supported by ongoing investments in research, positions us as the Diagnostics Specialist.

Why Join Diasorin?

• Impactful Work:
  Contribute to patient care and make a meaningful difference in the world.
• Global Reach & Innovation:
  Collaborate with colleagues worldwide and contribute to global healthcare solutions at the forefront of the diagnostic industry.
• Diverse and Inclusive Culture:
  We value diversity and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team:
If you are passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin invites you to apply and be part of our journey toward a healthier, more connected world.

Are you ready to be part of a dynamic team shaping the future of diagnostics? Apply today and help drive healthcare solutions forward.

Job Scope

The Workflow and Automation Manager designs and implements optimized LEAN workflows for Diasorin diagnostic solutions, ensuring efficiency and value across the customer lifecycle. This role supports both pre-sale and post-sale activities with a focus on strategic workflow analysis, solution design and automation project management.

• Strategic Workflow Design: Lead pre-sale workflow assessments and solution design to support value-based sales strategies and ensure optimal integration of Diasorin technologies.

• Customer Optimization: Drive post-sale solution refinement through data analysis and site evaluations, aligning implementations with customer needs and performance goals.

• Automation Project Leadership: Oversee end-to-end Laboratory Automation System (LAS) projects including vendor coordination, workflow planning, system integration and post-implementation analysis.

• Subject Matter Expertise: Provide advanced guidance on pre-analytical automation for complex assays and contribute to the development of innovative diagnostic workflows.

Success in this role is evaluated through strategic execution, operational impact and innovation, and by effectiveness in supporting sales, service and technical teams with workflow insights.

Position is eligible to be remote anywhere in the US

Key Duties and Responsibilities

• New Business Workflow Analysis: Conduct comprehensive assessments of current customer laboratory operations through on-site observations and data-driven analysis. Utilize LEAN methodologies (process mapping, time studies, waste reduction) to identify inefficiencies and opportunities for improvement (e.g., hand-on time, error potential, turnaround time). Develop and present future-state workflow models that articulate the value proposition and business case for implementation. Deliver findings to stakeholders at all levels including laboratory management and executive leadership.

• Existing Customer Optimization: Support new customers post-implementation and assist existing customers in maximizing the value of Diasorin solutions. Conduct data analyses to identify workflow inefficiencies and recommend improvements aligned with customer objectives. Ensure alignment between customer goals and instrument configurations, assays, accessories and processes. Enhance solution usability and performance to strengthen satisfaction and long-term partnerships.

• Laboratory Automation System (LAS) Project Management: Lead full LAS project cycles from planning to post-implementation optimization, ensuring alignment with customer goals and LEAN workflow standards. Include vendor coordination, workflow planning and system integration. Manage pre-implementation workflow analysis for automation needs, including middleware and LIS integration. Translate customer needs into design plans that optimize throughput and minimize errors. Oversee technical execution of instrument upgrades and integration with automation systems.
  
  Provide post-implementation optimization and ongoing support.

• Documentation and Reporting: Maintain comprehensive project documentation including workflow maps and performance metrics. Present findings to internal stakeholders to ensure understanding of customer outcomes.

Cross Functional Collaboration and Influence

• Sales Enablement: Partner with the sales team to provide workflow insights and technical guidance during pre-sale engagements. Help shape value propositions and solution designs aligned with customer needs.

• Applications and Service Alignment: Collaborate with Applications and Field Service teams to ensure seamless implementation and optimization of Diasorin solutions; share workflow data and customer feedback to address challenges and enhance service.

• Clinical Informatics
  
  Collaboration:
  
  Work with the Clinical Informatics Team to ensure effective LIS, middleware integration, and data flow aligned with clinical and operational goals.

• Internal…