ServiceNow Developer

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Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large‑scale government operations by leveraging cutting‑edge technology and take your career to the next level!

• Develop and customize Service Now applications, workflows, and catalog items using JavaScript, Glide API, and Flow Designer.
• Design and implement integrations between Service Now and external systems using REST/SOAP APIs.
• Support and enhance existing Service Now applications (e.g., ITSM, CMDB, Change Management, Incident/Problem/Request).
• Collaborate with project leaders, business analysts, and stakeholders to gather requirements and propose technical solutions.
• Troubleshoot technical issues and provide timely resolutions.
• Implement Service Now platform upgrades and patches in compliance with change management policies.
• Maintain documentation related to design, configuration, development, and testing activities.
• Ensure solutions meet performance, scalability, and security standards within a DoD/IC environment.
• Participate in Agile sprint planning, reviews, and retrospectives.
• Other duties as assigned.

• Bachelor’s degree in computer science, Information Systems, or related field OR high school diploma or GED equivalent with 7+ years of relevant experience.
• 3+ years of experience with Service Now development and administration.
• Required – Service Now Certified System Administrator (CSA) or higher (e.g., Application Developer, Implementation Specialist).
• Active TS/SCI clearance (required upon start).
• Proficient in JavaScript, HTML, CSS, and working with Service Now’s Glide API.
• Experience with Service Now modules such as ITSM, CMDB, and custom application development.
• Service Now platform best practices and system performance tuning.
• Strong understanding of SDLC, Agile methodologies, and Dev Sec Ops  pipelines.

• Excellent problem‑solving and communication skills.
• Preferred – Implementation Specialist, Certified Application Developer.
• Experience with platform security configurations (e.g., ACLs, roles, encryption).
• Preferred – Experience working on DoD or IC programs.
• Experience with automated testing frameworks and CI/CD tools integrated with Service Now.
• Ability to work independently and yet be effective within a team setting.
• Must be capable of managing multiple efforts with time‑related constraints in a fast‑paced contracting environment.
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications.
• Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry‑level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands‑on experience in the global, fast‑changing business world. From on‑the‑job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you.