Director, Strategic Consulting

Join a National Top Workplace

Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth‑focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.

While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work‑life balance and support our team with:

• Flexible Time Off to recharge when needed
• Nine Company‑Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well‑being

Discover more about our perks and benefits here.

Kobie is a values‑led organization where we believe that everyone is a leader, regardless of their position or role.

As a strategic loyalty advisor at Kobie Marketing, you will lead and deliver cutting‑edge loyalty consulting, strategy, and program design. Your goal will be to maximize consumers’ emotional connection throughout their customer lifecycle and deliver enterprise value for our clients. You will collaborate closely with Kobie’s client services, business development, analytics, marketing services, technology, and operations teams. The ideal candidate is highly self‑motivated, thrives in a fast‑paced and ambiguous environment, and is an exceptional storyteller and problem‑solver.

• Design, Evolve & Optimize Loyalty & Engagement Programs
  :
  Serve as a trusted partner to clients, designing, evolving, and optimizing loyalty, retention, or engagement programs (for B2C or B2B) that align with broader business goals.
• Lead and Deliver
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  Partner with cross‑functional Kobie teams to drive strategic client roadmaps. Provide actionable recommendations and loyalty strategies that align with clients’ business objectives and customer needs.
• Solution & Analyze
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  Synthesize research and data analysis into insights and recommendations for senior‑level clients. Create briefs and playbooks to guide the execution of CX, marketing communications, technology, and data delivery. Develop hypothesis‑based learning agendas to inform test‑and‑learn activities.
• Tell Data Stories
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  Communicate fact‑based, defensible points of view effectively to internal and external stakeholders.
• Provide Thought Leadership
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  Monitor and apply relevant market research, industry trends, and best practices. Publish internal and external POVs, case studies, and frameworks.
• Manage Execution
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  Oversee scope and deliverables for multiple projects and/or clients, ensuring on‑time and on‑budget delivery.

• Loyalty Program Expertise
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  Proven experience in the design, implementation, and evolution of loyalty programs, ensuring they effectively engage customers and drive business results (either B2C or enterprise / B2B).
• Cross‑Industry / Vertical Perspective
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  Experience across at least two verticals (e.g. financial services, travel, entertainment, telecom, B2B services) and ability to adapt frameworks across sectors.
• Loyalty Marketer
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  Deep understanding of loyalty and/or marketing best practices (rewards earn and redemption, liability management, CRM, digital marketing, CX). Expertise in digital marketing, personalization, omni‑channel communication planning, and lifecycle campaign activation.
• Strategic Consulting
  :
  Ability to become a trusted advisor to clients through the use of soft skills and thoughtful, strategic recommendations. Skilled in building long‑term relationships based on trust and delivering value through consultative approaches.
• Results‑Oriented
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  Efficiently aligns time, budget, and stakeholders to achieve quality outcomes that match organization priorities. Takes personal responsibility through planning and communication.
• Grit
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  Comfortable working independently on tough assignments. Balances autonomy with the awareness of when to ask for help. Quickly…