Head of Solutions Engineering, Americas

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

The Solutions Engineering team is Deliverect's pre‑sales technical function. We are the architects who translate the complex, high‑volume needs of global QSR brands into integrated, scalable solutions using our cutting‑edge multi‑product platform. Focused on technical validation, solution design, and proof‑of‑concept creation, this team drives sales velocity by building the technical integrity necessary to win enterprise business and ensure alignment with Deliverect’s long‑term architectural standards.

As the Head of Solutions Engineering in our Americas market you will operate as the team's Principal Solutions Architect and primary technical consultant (approx. 80% of time), personally driving the success of our largest, most strategic enterprise deals. The remaining 20% of your time will be dedicated to defining and scaling the Solutions Engineering function, including mentoring, process development, and team management.

Your personal focus will be on acting as the highest-level technical advisor for critical sales opportunities, focusing on architectural fit, gap analysis, and strategic advisory to ensure the successful adoption of the Deliverect platform. Your direct influence on our product roadmap, based on competitive intelligence from top‑tier accounts, ensures Deliverect maintains its technical edge in the global market and sets our clients up for successful activation.

This is a fully remote eligible role, however Toronto based applicants are encouraged to work from our Downtown office 3 days per week.

• Principal Technical Leadership & Strategy: Lead the technical strategy and execution for our largest, most complex global QSR prospects, serving as the hands‑on Principal Solutions Engineer and Architect to accelerate deals to closure.
• Architectural Design & Strategic Advisory: Analyze the customer’s existing or proposed architecture to proactively identify product/integration gaps. Based on this analysis, design the optimal target‑state architecture and integration patterns, ensuring solutions align with benchmarks for cost‑efficiency, security, and resilience, and advise customers on modification and integration best practices.
• Highest Technical Escalation: Serve as the highest technical escalation point within the pre‑sales cycle, providing expert technical leadership during high‑stakes client meetings and complex objection handling.
• Solution Governance & Quality: Govern the internal solutioning process by developing and maintaining standardized reference architectures, integration playbooks, and decision logs to ensure consistency, reusability, and technical integrity across the team.
• Product Influence & Feedback: Translate field‑observed technical requirements and architectural gaps into prioritized, clear input for the Product Management and Core Engineering roadmaps, directly influencing future product development.
• Sales‑to‑Activation Bridge: Ensure a seamless technical hand‑off process, guaranteeing solution integrity and setting large clients up for long‑term operational success post‑sale.
• Process Definition & Optimization: Define and implement a predictable, process‑driven Solutions Engineering methodology and technical engagement model to ensure consistent quality and scale our sales velocity.
• Team Oversight & Performance: Lead the formal people management responsibilities for the Solutions Engineering team (including hiring, mentoring, and performance reviews) and establish team goals and KPIs (focusing on metrics such as Sales Conversion Rate, Architectural Compliance Rate, and the reduction of post‑sales technical escalations).

• 12+ years of…