Support Analyst

Support Analyst page is loaded## Support Analyst locations:
Office - Mobile:
Remote - Alabama:
Remote - Georgia:
South Carolina, United States:
Remote - Florida time type:
Full time posted on:
Posted 30+ Days Agojob requisition :
R0031745###
** About the Role
** Harris School Solutions is seeking a detail-oriented and customer-focused
** Next Gen Support Analyst
** to join our Support Services team. This role is pivotal in delivering high-quality technical support for our Next Gen software solutions, ensuring customer satisfaction, and contributing to continuous process improvement.###
** Key Responsibilities**
* ** Customer Support:
** Respond to support tickets with accuracy and timeliness, resolving technical issues and guiding users through solutions.
* ** Technical Troubleshooting:
** Assist with diagnosing and resolving software-related problems, escalating complex issues as needed.
* ** Documentation:
** Maintain and contribute to internal knowledge bases and support documentation to ensure consistent and accurate responses.
* ** Customer Engagement:
** Communicate effectively with clients to understand their needs, provide updates, and build trust.
* ** Training Support:
** Participate in onboarding and training sessions for new team members and clients, ensuring clarity and consistency.
* ** Process Improvement:
** Use data and feedback to identify inefficiencies and propose enhancements to support workflows.
* ** Billing and Renewals Assistance:
** Support the team in managing customer billing inquiries and renewal processes.###
** Qualifications
* ** Associate’s or Bachelor’s degree in a related field, or equivalent experience.
* 2+ years of experience in a technical support or customer service role, preferably in a software environment.
* ** Experience with financial software**, especially in school district setting, is strongly preferred.
* Strong problem-solving and analytical skills.
* Excellent written and verbal communication abilities.
* Familiarity with support ticketing systems and remote troubleshooting tools.###
** Desired Qualities
*** Empathy and approachability in customer interactions.
* Initiative and curiosity to learn and improve.
* Ability to work independently and collaboratively.
* Strong organizational skills and attention to detail.

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!
Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
* We empower our employees to make a difference
* We have an award winning culture
* We offer opportunity to learn
* We are financially strong and we are owned by the largest software company in Canada (CSI)
* We have fun!

Follow us on social media to learn more about our company values, culture and initiatives!
** Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
*** If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at or at HarrisTalentA
** This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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