Deployment Engineer; SaaS

Deployment Engineer (SaaS)

The Deployment Engineer installs and configures hardware, Tyler software, and third‑party software remotely. He or she installs and configures interfaces between Tyler Software and other applications and troubleshoots issues of moderate difficulty that arise during these installation processes.

• Performs remote installation services for new and existing clients in accordance with the service work order.
• Installs and configures applications which run on a variety of server operating systems such as Microsoft Windows, UNIX, and Linux.
• Installs and configures databases which include Microsoft SQL Server.
• Installs and configures web servers and deploys web products to clients.
• Installs, configures, and tests all components to the expected revisions and performance standards.
• Provides technical training to clients regarding software installation procedures as needed.
• Consults with other departments during various phases of sales and implementation processes to ensure that the correct hardware and third‑party software are ordered and delivered during the correct phase.
• Documents results of service work performed for use by internal staff.
• Position may require off‑hours coverage based on customer demand.
• Troubleshoots and ensures the validity of the architectural solutions.
• Contributes to company knowledge library.
• Follows documented Tyler Technologies policies and procedures.
• Escalates to senior team members and department members if situation is beyond ability and additional assistance is needed.
• Writes and maintains documentation in standard repositories.
• Collaborates with other teams, departments and divisions on issues pertaining to Tyler software applications.
• Is involved in the maintaining, implementation, and growth of the cloud infrastructure.
• Partners with product dev teams to troubleshoot and maintain scalable services.
• Stays current with new technology options and vendor products.
• Proactively uses monitoring tools and insights within our SaaS environment.
• Becomes a trusted client resource by providing service that consistently demonstrates strong product knowledge and work ethic along with respect for the client.
• Evaluates the severity of an issue and determines if management intervention is necessary to address a serious problem in a timely manner.
• Builds rapport with clients to turn a negative situation into a positive customer service experience; manages and prioritizes multiple and often conflicting tasks while working independently.
• Demonstrates effective communication skills with a wide range of clients, both internal and external, from technical to non‑technical and from management to clerical, focusing on providing accurate answers in a pleasant manner.

Billings, Montana | Lakewood, Colorado | Lubbock, Texas

0‑5%

• Bachelor’s degree in computer science, MIS, or comparable work experience.
• Experience administering and installing applications on Windows or Linux servers.
• Experience installing or configuring the Microsoft SQL Server database engine.
• Proficiency with Power Shell or other scripting languages.
• Working knowledge of server hardware and network configurations.
• Basic knowledge of web server technology, .NET framework, and SSL security.
• Excellent interpersonal and communication skills.
• Ability to prioritize and complete multiple tasks in a fast‑paced, technical environment.
• Strong analytical and problem‑solving skills.
• Ability to work independently and in a team environment.
• Demonstrated ability to maintain a positive, professional attitude.
• Work through technical issues with customers.
• Present to the client a courteous, highly professional attitude.
• Occasional travel may be required.
• Weekend work may be required.

Salary will generally fall between $46,185 – $65,000 before adjustment for geographic differences. Recruiter can confirm if the position is incentive eligible.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a…