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Technical Support HelpDesk/Support FinTech

Fintech Product Support Specialist - Remote & Equity

Remote / Online - Candidates ideally in
Broomfield, Broomfield County, Colorado, 80020, USA
Listing for: Straddle
Full Time, Remote/Work from Home position
Listed on 2025-11-27
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support, FinTech
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A fintech startup is seeking a Product Support Specialist who will be the frontline hero for users, ensuring prompt and knowledgeable help. The role involves managing support tickets, troubleshooting issues, and creating support documentation. Ideal candidates will have 2+ years in customer support, strong communication skills, and technical aptitude, all while contributing to a user-friendly product experience. The position is hybrid or remote, offering a supportive team environment and equity in the company's success.
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