Customer Success Manager

About Matilda Cloud:

Matilda Cloud is a pioneering force in cloud computing solutions, recognized globally for our innovative technology and premium service. Our mission is to empower businesses through transformative cloud solutions, enabling them to achieve unprecedented growth and efficiency.

As a Customer Success Manager at Matilda Cloud, you will play a critical role in ensuring customer satisfaction, retention, and long‑term success. You will develop strong relationships with our customers, understand their needs, and ensure they realize maximum value from our solutions. The ideal candidate is skilled at engaging with both technical and business stakeholders across the United States.

• Establish and maintain strong customer relationships as the primary point of contact.
• Manage projects for assigned customers, including creating and maintaining project plans, timelines, and resources.
• Lead customer and partner calls, ensuring effective communication and driving progress.
• Document and track all project‑related discussions, maintaining detailed notes and providing timely follow‑up communications.
• Proactively identify, track, and elevate issues to appropriate resources or managers to ensure resolution.
• Conduct regular customer reviews to assess needs, resolve challenges, and uncover opportunities for growth.
• Collaborate with cross‑functional teams (Sales, Product, Technical Support) to deliver a seamless customer journey.
• Bring in subject matter experts when needed to ensure customer success.
• Monitor and report on customer success metrics, adjusting strategies as needed to meet targets.
• Advocate for customer needs internally, influencing product development and service offerings.

• Excellent written and verbal communication skills.
• Minimum 3+ years of experience working as a Customer Success Manager, Technical Account Manager, or Account Manager in cloud/SaaS environments.
• Strong understanding of cloud technologies (e.g., AWS, Azure, Oracle Cloud, Google Cloud) and container technologies (e.g., Docker, Kubernetes).
• Proven ability to manage multiple customer engagements simultaneously.
• Analytical mindset with experience using CRM and customer success tools.
• Ability to work in a fast‑paced, evolving environment.
• For remote roles: must have a stable, high‑bandwidth internet connection to ensure reliability on customer and partner calls.
• Cloud certifications (AWS, Azure, GCP, OCI) are a plus.

Matilda Cloud offers a competitive compensation package, inclusive benefits, and a vibrant, supportive work culture. We are dedicated to innovation and quality, providing opportunities for professional growth and meaningful contributions to the cloud computing field.

If you are passionate about leveraging your cloud technology expertise to support customers across the United States market, we invite you to apply. Join Matilda Cloud to be at the forefront of delivering transformative cloud solutions across the region.