Professional Services Consultant, AI Security Plano, Texas Remote

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

In this role, you will be at the intersection of two of the most transformative technologies of our time:
Artificial Intelligence and Cybersecurity. You will be a key expert in our brand-new AI Security services,
built on the foundations of Prisma AIRS and the cutting‑edge technology from our Protect AI acquisition. You will lead our customers through the complex but critical process of securing their AI and Machine Learning (ML) pipelines from development to runtime. This is a unique opportunity to become a foundational member of a team that is defining the best practices for AI Security in the real world.

• Lead and execute customer‑facing projects to deploy and operationalize the Prisma AIRS suite, including AI Model Scanning and AI Red Teaming solutions.
• Act as the subject matter expert (SME) for customers and internal teams on securing the entire AI/ML development lifecycle.
• Design and implement security solutions that protect against novel threats targeting Large Language Models (LLMs) and other ML systems, such as model poisoning, prompt injection, and data evasion.
• Develop and deliver technical workshops, best practice guides, and strategic recommendations to help customers build a robust AI security posture.
• Collaborate directly with our Product Management and Engineering teams, acting as a crucial conduit for field feedback to shape the future of our AI security products.
• Create and maintain technical documentation, delivery templates, and reusable intellectual property to scale our practice globally.
• Troubleshoot and solve complex technical challenges related to AI model security, runtime environments, and API integrations.

• 8+ years of experience in a customer‑facing technical role such as Professional Services, Solutions Architecture, Consulting, or Technical Account Management.
• Strong foundational knowledge of cybersecurity principles and public cloud platforms (AWS, Azure, GCP).
• Hands‑on experience with AI/ML concepts, frameworks (e.g., Tensor Flow, PyTorch), and the ML operational lifecycle (MLOps).
• A solid understanding of Large Language Models (LLMs) and the unique security challenges they present.
• Proficiency in scripting and automation, particularly with Python and Terraform.
• Proven experience in identifying and mitigating the OWASP Top 10 for LLM threats (e.g., Prompt Injection, Model Poisoning, Data Leakage). You should have experience with tools and techniques for testing LLM vulnerabilities.
• Exceptional communication, presentation, and problem‑solving skills, with the ability to explain complex technical concepts to both technical and non‑technical audiences.

• Direct experience in AI Security, including adversarial ML techniques, AI red teaming, or securing ML pipelines.
• Prior experience with Palo Alto Networks products, especially Prisma Cloud or NGFW.
• Knowledge of containerization and orchestration technologies (Docker, Kubernetes).
• Relevant industry certifications in cloud, cybersecurity, or AI/ML.

Our Professional Services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post‑sale. Our dedication to our customers doesn’t stop once they sign — it evolves. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old…