Systems Analyst - Remote; see eligible states

Systems Analyst 3 - Remote (see full posting for eligible states)

Join to apply for the Systems Analyst 3 - Remote (see full posting for eligible states) role at Northern Arizona Healthcare.

NAH reserves the right to make hiring decisions based on applicants' state of residence if outside the state of Arizona. NAH currently hires for remote positions in the following states:

• Alabama
• Arizona
• Florida
• Georgia
• Idaho
• Indiana
• Kansas
• Michigan
• Missouri
• North Carolina
• Ohio
• Oklahoma
• Pennsylvania
• South Carolina
• Tennessee
• Texas
• Virginia

The Senior Clinical System Analyst independently defines system objectives, requirements, scope, and impact based on needs of clinical operations. Develops or modifies clinical information technology (Oracle Health Cerner Millennium) and related/interfaced applications to solve complex healthcare problems. Considers current organizational, system or network limitations. Serves as a liaison for vendors, physician, nursing, ancillary and clinical informatics teams to ensure optimal quality and efficiency of patient care delivery and documentation.

• 5+ years experience in mitigating issues by updating, modifying, configuring and evaluating production and non-production systems.
• Knowledge of Healthcare Business operations, departments, and processes enabling proficient ability to implement Business application and server changes across the Healthcare system.
• Is able to perform system analysis or hardware device to diagnose any issues or identify sources of performance degradation.
• Ability to create and implement effective, appropriate solutions independently.
• 7+ years experience with application support to include drafting, reviewing and approving implementation of changes to applications and supporting documentation.
• Experience using various systems and recommended tools to support and troubleshoot various database and application software systems deployed in a healthcare environment.
• 7+ years experience in providing resolution using Incident Management and Change Management processes, in line with ITIL Guidelines.
• 7+ years experience in Healthcare operations, departments, and processes enabling proficient ability to implement application and server changes across the Healthcare system.
• Responsible for supporting functional specifications for application development projects, implementing, configuring and maintaining applications, and resolving application issues.
• Identifies and participates in available continued education within scope of responsibility on an annual basis.

• Respond to requests for technical assistance following the NAH incident and request management guidelines.
• Effectively utilizes all available data as a communication tool to promote data-driven decision making.
• Responsible for providing quality status updates to stakeholders via communication tools and within the NAH service management tool.
• Participates in communication with staff and leadership to promote cross-team collaboration and growth of team members through cross-training, coaching, and service excellence standards.
• Demonstrates ability to manage vendor relationships including accountability to SLA and Project Scope deliverables.

• Establish and maintain partnerships with stakeholders and operational owners while supporting, upgrading and implementing solutions.
• Actively participates in assigned projects including tasks and go live activities relevant to the scope of work. Provides relevant support documentation post project go live to supporting team members.
• Maintains a thorough understanding of hospital system operations to provide consistent and effective support of the workflows and solutions.
• Proven experience in enterprise hardware and software systems and equipment, including but not limited to the ability to operate a computer, server, and peripheral devices to support all NAH IT systems.
• Demonstrates ability to independently diagnose and troubleshoot issues and provide technical resolutions or engage appropriate resources for escalation.
• Responsible for special functions and duties as directed by management.
• R…