IT Senior Operations Manager

Overview

Senior IT Operations Manager

Remote - South San Francisco, CA

Location: Remote – South San Francisco, CA

Schedule: Full-Time - Exempt

Department: Information Technology

Reports to: Director of Information Systems

Pay Range: $ - $

Make a Meaningful Impact

Aspiranet, a leading California-based nonprofit dedicated to supporting children, youth, and families, is seeking a dedicated and detail-oriented Senior IT Operations Manager to join our team. If you thrive in a fast-paced, mission-driven environment and have a passion for providing excellent operational support while collaborating and working with the HQ team, we’d love to hear from you.

About Aspiranet

Aspiranet is a mission-driven social services agency with a proud legacy of supporting California communities since 1975. We are committed to ensuring that every child is loved, every family is supported, and every individual has the tools to succeed. Our services span the state and are delivered through six dedicated divisions:
Foster Care and Adoption, Transitional Aged Youth (TAY), Residential, Intensive Home-Based Services, Behavioral Health, and Family and Community. At Aspiranet, every role contributes to something greater—helping to create a future where opportunity, hope, and healing are within everyone’s reach.

The Senior IT Operations Manager is responsible for the effective delivery, security, and support of IT systems and infrastructure across the agency. Reporting directly to the Director of Information Services, the Senior IT Operations Manager will plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT Operations Team.

The Senior IT Operations Manager will work closely with decision makers to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. This person will also help define and implement IT policies, procedures, and best practices. A strong candidate will bring a blend of leadership, technical depth, and a passion for service.

Strategic Planning and Leadership

• Lead IT operational and strategic planning, including fostering innovation, providing guidance on best practices, planning projects, and organizing and negotiating the allocation of resources.
• Bring together the needs of the business, end users, and clients to recommend operational improvement efforts aligned to the organization’s needs.
• Develop end-to-end view of service and operations from the perspective of the customer.
• Create a roadmap for continual process improvement and execute upon it.
• Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision with input from the Director of Information Services.

Operations & Service Delivery

• Oversee daily IT operations including infrastructure, network, cloud services and help desk support.
• Own uptime, SLAs, and system reliability metrics; implement KPIs and dashboards for visibility and continuous improvement.
• Lead incident and problem management with root cause analysis and effective remediation strategies.

Cybersecurity & Compliance

• Support cybersecurity operations, including log reviews, risk assessments, vulnerability remediation efforts, and audit readiness.
• Ensure systems and policies meet HIPAA and other regulatory requirements.
• Integrate secure-by-design principles into operational standards and project planning.

Technology Planning & Project Management

• Develop and manage IT operations projects and technology upgrades including researching and recommending new solutions.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Develop requests for proposal with input from the Director of Information Services.
• Oversee IT asset management and procurement process for hardware, software, and equipment.

Budgeting & Vendor Management

• Assist…