Technical Documentation Specialist - REMOTE

WHO WE ARE:

At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day.

HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors.

HHS Tech Group creates innovative, purpose-built technology products and solutions, resulting in value and positive, quantifiable impact for our clients and the people they serve.

Our people bring our software to life through collaborative relationships with our clients, working as a team, helping to solve complex problems that create positive personal and community impact for the people our clients serve.

Each day, our software products and our people are making a difference.

Improving the lives of others and making an impact daily is no simple task. We are dedicated to our team’s professional and personal growth and well‑being. Some key rewards and benefits include:

• Generously sponsored Medical Insurance
• Fully paid premiums on dental, vision, life, and disability insurance.
• Generous 401k matching program (100% match up to 6%)
• Tuition and Certification reimbursement
• Open PTO policy

Our Technical Documentation Specialist will possess demonstrated ability to perform well under pressure, have a can‑do attitude and be willing to solve difficult problems. You will have a strong command of the English language, a deep understanding of technical environments specifically in regard to EDI and HIT, and be excellent with both oral and written communication.

• Author technical documentation (or edit and update existing documents) for the design and architecture of our SaaS product to meet the documentation requirements of each client on every project.
• Edit or proofread material for purpose, clarity, completeness, grammar, and consistency between documents.
• Document complex program and system needs for both technical and non‑technical audiences.
• Revises, rewrites, or reorganizes written materials to ensure conformance with customer requirements as well as corporate standards.
• Lead large, high‑profile, or high‑risk internal or customer‑facing review and remediation meetings to resolve document issues, concerns or shortcomings.
• Perform administrative activities associated with projects including scheduling, creating meeting documentation, forecasting efforts, status reporting, etc.
• Collaborate with cross‑functional teams and subject matter experts to update or create high‑quality program documentation: customer deliverables, plans, presentations, standard operating procedures, metrics/measures, requirements, spreadsheets, etc.
• Ability to multi‑task and be flexible, work in a changing environment, and must be able to handle demands of managing concurrent projects of various size and scope and complete high‑quality work.
• Comply with program security requirements and adheres to ethical business standards and practices.
• Maintain knowledge and documentation of operational and system processes.
• Participate in the administration of project and program contract activities, including preparation for internal and external meetings.
• Collaborate with internal and external teams to define problems and implement solutions.
• Create, review, and present program documents, including requirement traceability matrices, business and software specifications, process flows, and test cases.
• Assist in the analysis of data and the specification of report packages for internal and external audiences.

• Bachelor's degree in Computer Sciences, Technical Writing or a related field is preferred.
• 5+ years of experience as a Technical Writer in the healthcare, HHS, CMS, MMIS or like, preferred.
• EDI Analyst experience
• Experience with state or government clients
• Experience creating and/or reviewing and editing documentation such as user guides, technical guides, templates, training materials, program plans, fact sheets, status reports (daily, weekly, monthly, quarterly), etc.
• Ability to analyze and present technical information to a variety of audiences, including technical experts, management, and the public.

• Attention to detail and the ability to maintain accuracy is required.
• Expertise with Microsoft Office Software (Word, Excel, PowerPoint, Visio, SharePoint, Smartsheet, MS Project, Control Center and O365) and Adobe Professional is preferred.
• Must be able to multi‑task and be flexible and detail oriented while understanding the broader organizational objectives and strategies.
• Selected candidates will be required to submit examples of business writing.
• Experience with either Federal CMS or State MMIS projects.