Virtual Marketplace Seller ; Lazada/Shopee - Remote SG
Singapore, Singapore
Listed on 2025-11-29
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IT/Tech
Ecommerce, Technical Support
Job Summary
HR Service Jobs is seeking a proactive and detail-oriented Virtual Marketplace Seller Support Specialist to join our remote team in Singapore. In this role, you will serve as the primary point of contact for sellers on leading e-commerce platforms such as Lazada and Shopee, assisting them with account management, product listings, order issues, and overall platform navigation. The ideal candidate is customer-focused, solution-driven, and comfortable working in a fast-paced digital commerce environment.
Key ResponsibilitiesProvide timely and professional support to marketplace sellers via email, chat, or phone.
Assist sellers with account setup, product uploads, inventory management, pricing strategies, and promotional campaigns.
Resolve seller queries and disputes related to orders, payments, or platform policies.
Monitor seller performance metrics and provide guidance to improve sales and compliance.
Collaborate with internal teams to escalate complex issues and implement process improvements.
Maintain detailed records of seller interactions and follow up to ensure resolution.
Stay updated on Lazada and Shopee platform updates, tools, and industry trends to provide accurate guidance.
Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.
Strong problem-solving abilities with a customer-first mindset.
Knowledge of e-commerce platforms, specifically Lazada and Shopee, is highly desirable.
Basic understanding of online sales, inventory management, and digital marketing tools.
Ability to work independently and manage multiple tasks efficiently.
Tech-savvy with proficiency in MS Office, Google Workspace, and CRM systems.
Minimum 1–2 years of experience in e-commerce support, marketplace operations, or customer service roles.
Prior experience supporting online sellers or working in online marketplaces is preferred.
Full-time remote position with flexible hours aligned to Singapore time zone (SGT).
Occasional availability during weekends or extended hours may be required based on business needs.
Strong analytical skills to identify and resolve seller-related issues effectively.
Excellent organizational skills and attention to detail.
Ability to handle high volumes of queries while maintaining quality service standards.
Capacity to adapt quickly to new systems, platform updates, and workflow changes.
Strong interpersonal skills for building relationships with sellers and internal teams.
Competitive salary with performance-based incentives.
Fully remote work with flexible scheduling.
Professional development opportunities and access to e-commerce training resources.
Supportive and collaborative work environment.
Health and wellness benefits where applicable.
Join HR Service Jobs to become part of a dynamic, forward-thinking team that empowers online sellers to grow their businesses. You will gain exposure to the fast-growing e-commerce industry, develop expertise in marketplace operations, and enjoy the flexibility of working remotely while making a tangible impact on sellers success.
How to ApplyInterested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience and skills to us. Only shortlisted candidates will be contacted for the next stage of the recruitment process.
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