Technical Analyst

Position: Technical Analyst 3
Requisition
req
32215

Working Title
Technical Analyst 3

Position Grade
14

Position Summary

Position Summary:

The UNM Division of Information Technologies is seeking candidates for a Technical Analyst 3 position. The successful candidate will join a high caliber team of professionals in the Information Technologies department on the IT Applications team.

We are seeking a highly skilled Technical Analyst 3 to take ownership of maintaining and improving the Configuration Management Database (CMDB). The ideal candidate will ensure data accuracy, manage relationships between configuration items (CIs), and support IT Service Management (ITSM) processes.

This position is critical to the effective management and maintenance of the CMDB, which serves as the foundation for ITSM processes and the accuracy of IT infrastructure records. Additionally, this role will enable efficient operations, improve troubleshooting capabilities, and support strategic decision-making within the IT organization.

Job Duties:

• Manage and maintain the CMDB, ensuring it is accurate, complete, and up to date.
• Define and enforce governance standards for CI creation, modification, and retirement.
• Ensure the proper relationship mapping between CIs to reflect IT infrastructure and application dependencies.
• Automate data collection and reconciliation using tools like Service Now Discovery, SCCM, or similar.
• Collaborate with ITSM process owners (e.g., Change, Incident, Problem, and Asset Management) to ensure the CMDB supports their needs.
• Identify and resolve data discrepancies and integrity issues impacting ITSM processes.
• Generate reports and dashboards to provide insights into CMDB data and trends.
• Partner with IT teams, vendors, and business units to define and manage CI requirements.
• Conduct regular training and awareness sessions to ensure CMDB users adhere to best practices.
• Act as a subject matter expert for CMDB-related inquiries, changes, and enhancements.
• Monitor and enhance discovery and data reconciliation processes to improve efficiency.
• Evaluate and recommend tools and techniques to optimize CMDB management.
• Stay updated on ITIL best practices and industry trends in configuration management.
• Other duties as assigned.

See the Position Description for additional information.

Conditions of Employment

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications

Bachelor's degree; at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Preferred Qualifications

• Knowledge of discovery tools (e.g.,
  Service Now Discovery, Solar Winds, SCCM).
• Proficiency in data analysis and
  reconciliation using scripts, SQL, or APIs.
• Familiarity with IT infrastructure
  components, including servers, networks, applications, and cloud services.
• Strong analytical and problem-solving
  abilities.
• Excellent communication and collaboration
  skills.
• Ability to work independently and prioritize
  in a fast-paced environment.
• ITIL v4 Foundation certification or higher.
• Experience in automating CMDB processes.
• Familiarity with Dev Ops practices and CI/CD
  pipelines.

Additional Requirements
Applications need to include a complete professional work history with dates and hours worked.

Campus
Main - Albuquerque, NM

Department
IT Applications (324A)

Employment Type

Staff

Staff Type
Regular - Full-Time

Term End Date

Status
Exempt

Pay
Monthly: $4,688.67 - $6,709.73

Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required
Yes

For Best Consideration Date
2/6/2025

Eligible for Remote Work
Yes

Eligible for Remote Work Statement
Required - This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite.

Application Instructions

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Include Resume, UNMJobs application and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview.

Positions posted with a Staff Type of Regular or Term are…