ICT Governance Manager

About Paysera

Paysera is the first fintech company in Lithuania and an EU-licensed e-money institution. We provide fast, convenient, and affordable financial services globally. Our services range from a payment gateway for e-shops, a finance management app, money transfers, and a parcel locker network. With over 1 million app downloads and growing, we aim to become an industry-leading super app that provides financial and lifestyle services across the globe.

At Paysera, we are a start-up-minded team, which means we thrive in a fast-paced environment and seek open communication while placing great focus on upholding our core company values. Join our vibrant international team of over 800+ people across 20+ cities, worldwide.

• Title:
  
  ICT Governance Manager
• Level: Middle
• Team: CIO Office, operating across 4 Directors and 10 Heads of Departments
• Reports To:
  
  Chief Information Officer (CIO)
• Purpose:
  
  To drive IT & Security Governance processes, facilitate engaging governance and large‑scale online meetings, and support the CIO Office in ensuring smooth coordination and communication across the technology division.

• [R1] Coordination of IT management processes for a large technical provider, including preparation of governance bodies meeting agenda, monitoring of decision execution, and preparation of official documents, policies, and procedures.
• [R2] Maintain the central ICT governance document repository (Google Drive), ensuring 100% compliance with version control and documentation standards.
• [R3] Track the mandatory annual review cycle for all governance documents, ensuring 100% of frameworks and policies are reviewed before their deadlines.
• [R4] Compile and present reports for the CIO and CEO summarizing Technology Executive Committee outcomes, identified risks, and key performance indicators.
• [R5] Facilitate large‑scale online meetings (e.g., all‑hands) using Miro, Mentimeter, and AI collaboration tools to ensure ≥90% of sessions conclude with documented outcomes.
• [R6] Coordinate CIO Office projects that require cross‑departmental coordination, information gathering, and workflow automation using AI tools.
• [R7] Support the CIO by managing the Jira projects, preparing briefing documents, and coordinating follow‑up actions across departments, control the decision logs, monitor KPI/OKR, etc.

• [Q1] 2+ years of experience in a role requiring exceptional organisational and administrative skills, such as Project Coordinator, Administrative Manager, IT Governance Manager in a technology/financial services company.
• [Q2] Foundational knowledge of IT Governance frameworks (e.g., ITIL or COBIT or ISO 27001 or DORA).
• [Q3] Demonstrated high attention to detail in formal documentation (e.g., meeting protocols, reports).
• [Q4] Proven track record of facilitating at large‑scale (50+ participant) online meetings annually using interactive tools like Miro or Mentimeter.
• [Q5] Advanced proficiency in Google Workspace and Atlassian stack (Confluence, Jira) for documentation, tracking, and reporting.
• [Q6] Daily, hands‑on use of GenAI productivity tools (e.g., Gemini, ChatGPT, Claude) for summarization, documentation, and workflow automation.
• [Q7] C1 or higher proficiency in English, with excellent written and verbal communication skills for executive‑level interaction.

• [N1] Direct experience as an Executive or Personal Assistant to a Director‑level (or higher) executive, managing complex schedules and confidential information.
• [N2] Prior experience working within a fintech or regulated financial services environment.
• [N3] Exposure to governance processes related to cybersecurity, compliance (e.g., GDPR, PSD2), or data protection.
• [N4] Professional certifications in ITIL, ISO 27001, COBIT, or similar (completed or in progress).

• [W1]
  
  Employment Type:
  
  B2B Contract (long‑term).
• [W2]
  
  Location:
  
  Fully Remote (candidates must be located within European time zones, CET ±3 hours).
• [W3] Core
  
  Hours:
  
  Flexible, with required overlap during core business hours (CET/EET).
• [W4] Compensation:
  Range to be discussed during the interview process.
• [W5]
  
  Start Date:
  
  Immediate or as soon as possible.

Work-life Balance: strive for balance with flexible working hours and full remote work possibilities.

Innovation and Development: participate in skill‑building workshops and have freedom to experiment with various AI tools.

Growth‑focused Culture: thrive within a highly professional, quality‑oriented, and dynamic team and pursue your potential and innovative ideas in a fast‑growing, international company.

Only selected candidates will be contacted, but we are grateful to all who send their CV.

Seniority level

IC2 - Middle

Location

Georgia, Other, Poland, Ukraine

Depends on candidate's experience and competence