Lead AI Agentic Engineer

Overview

parental leave, paid time off, remote work

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Lead AI Agentic Engineer on the End User Engineering team, you will define and drive the technical vision for the next generation of autonomous IT operations. You will architect, scale, and operationalize agentic AI solutions that proactively resolve issues, eliminate operational burden, and strengthen enterprise security.

In this role, you will own the technical roadmap, act as the primary technical SME, and collaborate across IT, security, and business teams to deliver secure, compliant, and scalable AI-driven workflows and agents that transform the employee experience and safeguard our IT environment.

This position is an indivdual contributor role reporting to the Sr. Director, End User Engineering.

• Architect, design, and lead the development of a scalable agentic AI platform using frameworks like Crew AI or Vertex AI to autonomously and proactively remediate end user issues
• Define the architectural patterns and best practices for integrating AI agents with SaaS and IT platforms, establishing a robust foundation for self-healing and auto-remediation
• Champion and enforce security-first principles by designing and mandating security standards for all agentic workflows to protect corporate assets
• Establish the metrics, KPIs, and observability framework to measure agent performance and business impact, driving the strategic expansion of automation
• Serve as the primary technical liaison with EUS Ops, Security, and IT platform owners to define the technical roadmap and identify high-impact automation opportunities
• Mentor and guide senior and junior engineers, elevating the team s technical capabilities and fostering a culture of innovation and excellence
• Own the agentic AI platform strategy, ensuring its scalability, reliability, and secure integration as a core component of the IT ecosystem
• Implement and support the cloud infrastructure required for our agentic AI systems, utilizing services on AWS, GCP etc
• Evangelize and educate stakeholders on the capabilities and value of agentic AI, driving adoption and influencing cross-functional roadmaps

Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position s job designation depending on business needs and as permitted by local law.

Basic

• Minimum of 12 years of related experience with a Bachelor s degree; or 8 years of related experience with a Master s degree; or a PhD with 5 years experience; or equivalent experience in AI/ML engineering, IT automation, or agent development
• Experience as a Technical Lead managing large projects involving other AI Engineers and cross-functional partners
• Proven expertise in agentic AI frameworks, workflow automation, and intelligent IT service management
• Hands-on experience with LLMs, RAG pipelines, and enterprise AI integration
• Experience in one or more scripting/programming languages (e.g., Python, Java) and building production-ready AI solutions
• Eperience embedding security and compliance controls into AI/automation workflows
• Experience with IT operations, incident management, and ticketing systems
• Experience with Agile, Dev Ops, CI/CD, containerization, and orchestration technologies (e.g., Docker, Kubernetes)

Preferred

• Experience with multi-agent…