Data Center Designer Hyperscale - Remote

Job Summary

100 percent remote

Job Title:

Data Center Supervisor

Reports To:

Project Manager The Data Center Supervisor will support both the Physical and Virtual Infrastructure of the organization and its facilities along with administrative and HR people management duties. The Data Center Supervisor will drive data center best practice and relative industry standards into working processes and procedures as/where applicable. This will be a hands‑on Data Center Supervisor position.

• Directly support and complete all scheduled data center MACs (Moves/Adds/Changes) Hardware installation MACs, including device labeling, power connectivity and network cable connectivity
• Manage shift schedules, team and individual meetings, site operational readiness, monthly KPI reports and all other HR duties as needed
• Conduct staff 1:1 meetings, interview/termination meetings and team development plans
• Complete hardware support work orders involving hardware and cabling MACs, certification, troubleshooting and break‑fix
• Asset management, auditing and daily work log/ticket tracking
• Provide smart‑hands assistance as required for multiple customers at various sites within specified SLA response times (on‑call duties apply)
• Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor
• Detailed and thorough documentation and record keeping
• Maintain site security protocols, badging requirements and data protection procedures
• Ensure all media storage devices (Hard drives, thumb drives, CD/DVD's, etc.) are properly logged, secured and documented to ensure compliance with retention practices
• Advanced working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.) and data center infrastructure management (DCIM) related tools
• Coordinate equipment/material receiving, shipping and RMA processing support as/when required
• Provide vendor and security escorts as needed
• Responsible for overall site readiness, cleanliness and staffing
• Support standard and emergency operating procedures for data center
• Provide status reporting regarding Data Center service availability, performance, capacity utilization as required
• Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
• Coordinates equipment installation and delivery schedules in accordance with set project plans
• On‑call, vacation and sick coverage as needed
• Other duties as assigned

Min USD $/Yr. Max USD $12,/Yr.

• Must be self‑motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s)
• Must promote the company culture and mission to all employees, vendors, clients and business partners
• 4+ years working in data centers operations
• Advanced knowledge of server/network equipment and software support configurations
• Strong understanding of AC/DC power principles, data center power distribution and data center best practices
• Strong aptitude for independent working environment and high productivity rate
• Ability to lead several employees while promoting a positive and structured work environment
• Must be able to act as the company liaison for interface with customer representative(s)
• Must possess proven problem‑solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s)
• Must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds
• Excellent communication, leadership and customer relationship skills
• Regular attendance is mandatory.
• Tools:
  Screwdriver (regular and Phillips), drywall saw, torpedo level, tape measure, snips (with belt sheath), pliers (needle nose and channel locks), hammer, wrench set, cable stripper, flashlight and gloves. Punch tool with 110 block and 66 block blade, tone set, 6/8 position combo crimp tool, and Krone/3M/BIX.
• Education, Certification, License, and Skill…