Platform Engineer; Remote

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre‑qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances.

Frontdoor is a cutting‑edge, one‑stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre‑qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit

Platform Engineers are responsible for maintaining the availability and uptime of infrastructure. Platform Engineers use software engineering principles to solve operational challenges to create reliable and resilient infrastructure. This position will reduce the toil from everyday work using as much automation as possible.

• Research and implement solutions to build an always‑up, always‑available, resilient services.
• Builds and maintains automation tooling for infrastructure, CI/CD pipelines and observability (monitoring, alerting, logging, tracing) tools.
• Builds and maintains cloud and container orchestration infrastructure in Kubernetes.
• Collaborates with software engineering, security and systems teams to help automate and streamline operations and processes.
• Implements best Dev Ops practices across the organization to improve performance and efficiency.
• Integrates and automates existing manual solutions and processes.
• Participates in an on‑call rotation for production issue escalations on a 12 hour shift with a follow the sun model.
• Troubleshoot and support production issues.
• Assists with the planning for growth and capacity of the infrastructure.
• Participates on cross functional company project teams responsible for implementing technology.
• Investigates anomalies/outages and determines steps to reproduce, root cause, and solutions options.
• Automates environment performance monitoring and provides reporting analysis.
• Attends relevant conference/seminars to remain current on new and upcoming technology.
• Self‑directed with the ability to coordinate the work of others, both inside and external to the team.
• May include other duties as assigned.

• Good understanding of Unix/Linux operating systems and its internals
• Good understanding of core concepts of computer networking (TCP/UDP, IP Routing, DNS)
• Well‑versed with Linux CLI
• In addition to shell scripting (sh/bash), proficient with one other programming language (Python/Go)
• Hands‑on experience with cloud service providers (at least one of GCP, AWS and Azure)
• Working knowledge of containers and any one container orchestration platform (Kubernetes/Nomad/Mesos/Swarm)
• Experience with Palo Alto, F5, cloud firewalls, load balancers and security groups, WAF, Akamai and related products and technologies.
• Understanding and experience in at least one CI/CD pipeline (Git Lab/Git Hub/Jenkins/Travis etc.)
• Working knowledge of git for version control
• Ability to write good technical user documents that communicate to developers
• Exposure to managing Infrastructure as Code with tools like Terraform/Cloud Formation or using Cloud Provider SDKs
• Experience with a CDN (e.g. Akamai)

• AWS & GCP
• Terraform
• Kafka
• Git
• Git Lab
• Kubernetes
• Docker
• Good working knowledge of Istio service mesh
• Good working knowledge of Akamai
• Experience working with AWS & GCP for VPC configuration, NAT, Load Balancing, monitoring
• Understanding of Kubernetes and networking in a microservice architecture
• Palo Alto networks, PanOS and Panorama devices, both physical and virtual
• Experience with Infoblox Grid Manager