Senior Director Client Reporting and Analytics Remote

Senior Director Client Reporting and Analytics

Remote, USA

Omada Health is a virtual‑first care provider that combines clinical programs, behavior change, and personalized coaching to help people achieve lasting health outcomes. We partner with employers, health plans, and providers to deliver measurable impact across chronic disease prevention and management.

We are seeking a Senior Director, Customer Reporting & Insights to define, scale, and elevate Omada’s customer‑facing analytics and reporting function. This leader will set the strategic vision for how Omada demonstrates measurable value to its customers—translating data into insight, insight into story, and story into renewed partnership and growth.

This role sits at the intersection of data, storytelling, and strategy. The Senior Director will oversee both a data analytics team and a product marketer, driving the design and delivery of Omada’s customer reporting experience—from standardized dashboards to high‑touch executive deliverables for strategic clients.

You will play a critical role in showcasing Omada’s differentiated impact across outcomes, engagement, and ROI—ensuring our insights not only inform but inspire our customers.

Develop and execute the enterprise vision for Omada’s customer reporting strategy ensuring alignment with business priorities, customer expectations, and evolving healthcare market needs. Define a scalable framework for delivering customer‑facing metrics, balancing standardization with flexibility for strategic accounts. Establish reporting as a core differentiator in renewal, upsell, and partnership conversations with customers.

• Oversee design, development, and delivery of all customer‑facing reports and dashboards.
• Ensure data accuracy, consistency, and storytelling excellence across all outputs.
• Build and manage a professional services reporting model for Omada’s largest clients, while maintaining an efficient, automated foundation for the broader customer base.

• Partner with Clinical, Product, Customer Success, Data Science, and Sales leaders to align reporting strategy with company goals.
• Collaborate with Product and BI teams to continuously enhance the tools, data pipelines, and visualization platforms that power reporting.
• Navigate complex contractual and outcomes‑based reporting requirements with Legal and Finance teams.
• Partner with Customer Success and Sales leadership to position reporting as a key driver of renewals, upsells, and strategic partnerships.
• Build and lead a multidisciplinary team spanning data analytics, reporting operations, and product marketing.
• Define team structure, roles, and professional development paths to support scalability and innovation.
• Foster a culture of curiosity, excellence, and impact.

• Translate clinical, behavioral, and business data into compelling narratives that showcase Omada’s value and impact for our customers.
• Partner with marketing and communications teams to align data storytelling with Omada’s brand and competitive positioning.
• Equip Customer Success and Sales with executive‑ready insights that strengthen renewal and expansion opportunities.
• Use comprehensive understanding of the competitive landscape to inform the development of best‑in‑class client reporting illustrating Omada’s differentiated impact.
• Collaborate with Data Engineering, BI, and Product leadership to continuously enhance pipelines, platforms, and tools that power customer‑facing reporting.
• Drive automation, scalability, and data quality to support consistent, reliable delivery of insights.
• Identify opportunities to evolve reporting into predictive and prescriptive analytics that inform customer strategy.

• 15+ years of experience in analytics, business intelligence, or healthcare reporting, with 8+ years leading at the Director/Senior Director level.
• Energized by the opportunity to build out Customer Reporting and Analytics as a function.
• Deep understanding of healthcare contracts, billing models, and B2B2C dynamics, with…