Field Service Engineer, Probe Card

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Remote, ORtime type:
Full time posted on:
Posted 3 Days Agojob requisition :
JR100021
** Forming Our Future together
** Form Factor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon Form Factor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.
** Shift:
** The regular hours for this position are day shift.
*
* Job Description:

**#
** Overview:
** We are seeking a skilled and self-motivated
** Field Service Engineer
** to support our
** probe card
** product line. This role is responsible for delivering high-quality remote technical support and service to customers, ensuring optimal performance of probe card systems. The ideal candidate will have strong fine-motor skills, experience with micro-assembly under a microscope, and a solid foundation in electronics troubleshooting. This is a customer-facing role requiring excellent communication, documentation, and problem-solving skills.#
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* Key Responsibilities:

*** Provide remote technical support and service for probe card customers, ensuring timely and effective resolution of issues.
* Perform precision micro-assembly tasks under a microscope, including manipulation of microscopic wires using tweezers.
* Diagnose and troubleshoot basic electronic circuit issues using standard diagnostic tools.
* Document service activities, diagnostics, and resolutions using Microsoft Excel and Word.
* Maintain clear and professional communication with customers to ensure satisfaction and build long-term relationships.
* Work independently with minimal supervision, managing service priorities and schedules.
* Contribute to continuous improvement of service processes and customer support documentation.
* Collaborate with engineering and product teams to relay customer feedback and support product enhancements.

This position is US - Remote Eligible (Pacific time zone preferred). The role may include occasional work at an FFI office or attendance at offsites, as agreed to with your manager. FFI can employ in states where we have registered entities. The pay range for this role is between $72,100.00 and $94,605.00 per year and is dependent on the work location of the candidate selected.

Form Factor maintains broad salary ranges for its roles in order to account for variations in education, training, skills, relevant work experience, business needs and market demands. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. The base pay range is subject to change and may be modified in the future. Benefits offered for this role include medical, dental, vision, EAP, short-term and long-term disability, life insurance, flexible spending and savings accounts, 401(k), ESPP and paid time off.

Currently, employees cannot be located in:

AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list.
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* Skills:

** Customer Satisfaction, Electronic Diagnostics, Eye-Hand Coordination, Microscope, Microsoft Office, Self-Starter
*
* Education & Experience:

** Minimum of 5 years of related experience with a Bachelor’s degree; or 3…