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Technical Support Associate
Remote / Online - Candidates ideally in
New York City, Richmond County, New York, 10261, USA
Listed on 2025-11-29
New York City, Richmond County, New York, 10261, USA
Listing for:
Wyrestorm Technologies, Llc
Remote/Work from Home
position Listed on 2025-11-29
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Round Lake, United States | Posted on 11/18/2025
Wyre Storm is an award-winning electronics manufacturer passionately committed to the development and production of high quality HD distribution, UC solutions and IT equipment at the very forefront of digital technology. This position has great room for growth for the right candidate.
Job Description- Provide telephone, E-mail and web support for customers and prioritize multiple issues effectively.
- Offer design assistance to customer via phone, chat and email.
- Continually develop product expertise by reviewing new functionality, testing new products, and utilizing company resources.
- Offer level 1 assistance to the company employees pertaining to IT related matters.
- Maintain positive, professional relationships with internal and external clients.
- Must be able to work independently and as part of a team.
- Maintain accurate, clear and concise records of all calls and contacts.
- Must have reliable home high speed internet for working from home occasions.
- Must have reliable transportation.
- 8 hour shift
- Monday to Friday
- Associates in an IT or AV related field.
- 2 years experience in a AV or IT installation.
- AV Technologist certification
or
- 4 years experience within an AV/IT installation/support field.
Wyre Storm Technologies Corp is an equal opportunity employer
Wyre Storm has an extremely generous benefits package including 100% employer paid health and life insurance.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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