Digital Warrior Manager

Digital Warrior Experience Manager – Wounded Warrior Project

The Digital Warrior Experience Manager leads the development and execution of WWP’s digital strategy, with a primary focus on expanding and enhancing the organization’s program-facing digital presence. This role collaborates with technical and marketing teams to streamline, simplify, and enrich interactions with our warriors, ensuring an engaging, accessible, and impactful digital experience.

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates and family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

• Partner with the Warrior Experience Director to develop and implement departmental strategies, operational structures, and goals that align with WWP’s mission and digital experience objectives.
• Lead the Digital Warrior Experience initiatives and platform management. This includes platform vision, strategic alignment, stakeholder management, business case development, risk management, backlog management, continuous improvement, and communication and reporting.
• Provide day-to-day leadership, guidance, and professional development support to Warrior Experience teammates across multiple WWP locations, fostering collaboration, digital fluency, and a growth-oriented work environment.
• Lead the Warrior Experience team’s efforts related to WWP’s MyWWP portal, encompassing a spectrum of tasks including, but not limited to, enhancement sprint planning and implementation, executive reporting updates, user research and feedback management, MyWWP Communities feature oversight, cross-functional working group governance, and product ownership responsibilities.
• In collaboration with the IT Team, manage technical vendors related to digital platforms and initiatives, including managing contracts, driving accountability, and coordinating business stakeholder decision-making and technical vendor execution.
• Develop and refine standard operating procedures, workflows, and operational processes to support the consistent delivery, scalability, and sustainability of digital warrior experience initiatives.
• Ensure that updates and enhancements to MyWWP contribute positively to the warrior experience while aligning with Salesforce and business processes and supporting long-term strategic goals.
• Collaborate with stakeholders and departments across WWP to ensure seamless integration of all digital Warrior Experience initiatives across the organization. This includes IT, Program Leaders, Marketing, Mission Data and Insights, and others as applicable.
• Serve as a change management leader, guiding program and support teams through transitions driven by new digital products or features, and ensuring adoption and alignment with business processes.
• Initiate communication and foster collaboration among program and support leadership to enhance coordination, resource optimization, and cohesion.
• Serve as a knowledgeable resource for programs, aiding in the creation of alignment and effective processes. Act as a strategic liaison between WWP Program Leadership and project/support teams, ensuring digital enhancement decisions meet both technical feasibility and user experience goals.
• Leverage user research, analytics, and feedback to inform digital experience priorities and ensure that platform enhancements measurably improve the warrior journey and align with long-term strategic goals.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

• Ability to gain a strong working understanding of WWP programs and services, with demonstrated skill in strategizing their seamless integration to address the diverse needs of warriors.
• Demonstrated ability to lead digital…