IT Network Engineer II

Overview

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no‑ego culture of collaboration and innovation, where those seeking their next challenge can find significant opportunities and make a profound impact on the lives of all those we protect.

We don’t just want you to work here. We want you to grow and thrive here.

Well, we’re growing and thriving. We need smart, talented, and humble individuals who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping every home secure.

At Simpli Safe, our corporate IT Team does more than fix laptops—we empower every team member to do their best work. As part of the Information Technology and Global Supply (CIOGS) organization
, led by our Chief Information and Global Supply Officer, we ensure that Simpli Safers feel supported, connected, and confident in their technology
.

We’re looking for a Network Engineer II to join our IT Infrastructure Team in Richmond, Virginia
. In this role, you’ll report to our IT Manager, Infrastructure
, and have a strong relationship with our Senior IT Manager, User Solutions
, who oversees our Richmond end‑user support team:

• Support and maintain Simpli Safe’s enterprise network infrastructure, ensuring secure, reliable connectivity across offices and remote users — critical to keeping our 24/7/365 Richmond operations up and running.
• Troubleshoot and resolve complex network issues while partnering with IT, Info Sec, and business teams to deliver scalable, resilient solutions.
• Enhance and safeguard network performance by monitoring availability, documenting configurations, and applying best practices to maintain business continuity.

You’ll spend most of your time on‑site at our two Richmond locations, where your presence will make a direct impact. We occasionally offer remote work flexibility when business demands allow, but being present in person is key to ensuring seamless support for our teams.

The standard schedule for this role is Monday through Friday, 9:00 a.m. to 5:00 p.m.; however, alternative schedules may be available, including Sunday–Thursday (business hours),
Sunday–Wednesday (longer days),
Monday–Saturday (business hours), or Monday–Friday second shift (~12:00 p.m.–9:00 p.m.).

• Deploying, configuring, and supporting enterprise network technologies:
  Palo Alto firewalls, Cisco switches, Meraki wireless access points, Palo Alto Panorama SD‑WAN, Global Protect VPN, and ZScaler.
• Collaborating with Information Security and Infrastructure teams to implement firewall rules, segmentation, and secure networking policies.
• Troubleshooting connectivity issues across LAN, WLAN, WAN, VPN, and cloud‑connected environments.
• Performing routine upgrades, patching, and lifecycle management of network hardware and software.
• Supporting business continuity and disaster recovery testing through redundant network design and uptime planning.
• Monitoring network performance, availability, and capacity, and addressing issues proactively to ensure uninterrupted 24/7 site operations.
• Maintaining accurate technical documentation, topology diagrams, and runbooks.
• Partnering cross‑functionally to deliver new network solutions that enable scalability, security, and performance.

• Up to 4 years of hands‑on experience in enterprise network engineering roles.
• Demonstrated experience with Palo Alto firewalls, Cisco switches, Meraki wireless, Palo Alto Panorama SD‑WAN, Global Protect VPN, and ZScaler.
• Strong understanding of TCP/IP, routing, switching, wireless, and VPN technologies.
• Familiarity with network monitoring and management tools (e.g., Solar Winds, Panorama, or equivalent).
• Strong troubleshooting and analytical skills with proven ability to resolve performance and security issues.
• Excellent documentation and communication skills, with the ability to clearly explain technical concepts.
• Ability to work primarily on‑site in Richmond, VA, with…