Customer Success Manager; Legal AI Solutions - Global & Law Firms

Employer Industry: Legal Technology

Why consider this job opportunity:

• Salary up to $169,000
• Flexibility to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package including flexible vacation, mental health days, and wellness resources
• Opportunities for career development and growth through continuous learning programs
• Inclusive and supportive workplace culture recognized for its commitment to diversity and belonging
• Chance to make a real-world impact by helping clients uphold justice and transparency

• Engage with customers to understand their business goals and provide strategic guidance
• Develop and implement customer success plans to drive value from legal AI solutions
• Collaborate with customers to design tailored workflows that address their specific challenges
• Lead executive business reviews to assess value delivered and establish future roadmaps
• Advocate for customer needs by providing feedback to internal teams for product enhancements

• Formal legal education (JD) or substantial experience in legal technology or with legal professionals
• At least 5 years of experience in Customer Success, Consulting, Account Management, or related roles
• Strong interpersonal and communication skills to build trusted relationships with customers
• Familiarity with legal technology or AI-driven platforms
• Proactive and customer-centric mindset focused on delivering measurable outcomes

• Global and large law experience is highly preferred
• Experience working cross-functionally with Sales, Product, Marketing, and Support teams

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