Services Lead - MedTech RIM

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values:
Do the Right Thing, Customer Success, Employee Success, and Speed. We are a public benefit corporation (PBC) since 2021, legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

Join Veeva as we advance our Med Tech customers through the adoption of next-generation Regulatory Solutions. As a Services Lead
, you are accountable for scoping and delivering successful implementations and for building long-term, trusted relationships with your customers.

In meeting these objectives, you will specifically:

• Ensure customer and employee success
• Lead your customers and support the delivery teams
• Drive Med Tech best practices to support implementation excellence
• Foster innovative collateral creation to support successful delivery
• Partner with global and cross-function teams to provide the best outcomes to your customers

This is a remote, US-based role with a requirement for Eastern or Central Time and required travel.

• Accountable for Med Tech customer success with Veeva Regulatory solutions through efficient and appreciated services
• Lead the Services pre-sales activities for Veeva RIM to structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, time frames, and associated costs
• Partner with Veeva Product and Strategy teams to ensure services offerings are market-fit for the Med Tech industry
• Onboard and enable resources to successfully deliver on Med Tech projects
• Provide continuous oversight to ensure delivery success and cultivate trusted relationships with customers that drive high value services
• Optimize the value created for your customers by holding the delivery teams accountable for their productivity
• Manage escalations and act as the trusted services advisor to your customers
• Support the hiring process and contribute to the team’s development to capacity, utilization, staffing on all projects
• Drive staffing to get the right people on the right projects
• Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery

• 10+ years of experience in Life Sciences, Healthcare or other regulated industries. Med Tech experience preferred but not required
• Ability to partner cross-functionally to expand, innovate and right-size professional and / or managed services delivery offerings
• Demonstrated tenacity in Services pre-sales activities: active member of a pursuit team, experience scoping and contracting professional services engagements, able to break through rejection with customers, build and communicate high level project plans and long term customer roadmaps, etc.
• Establish and maintain long term customer relationships and expand the services footprint
• Proven track record of leading complex software implementation projects including direct oversight of delivery teams and executive stakeholder management

• Experience implementing Regulatory Solutions for Med Tech
• Experience with Veeva RIM solutions

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

• Base pay: $80,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique…