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Job Description & How to Apply Below
Location: Town of Texas
Overview
Employer Industry: Travel Technology Solutions
Why consider this job opportunity- Competitive salary with uncapped quarterly performance bonuses
- Unlimited PTO and generous parental leave above industry standards
- Work-from-home stipend and access to co-working spaces
- Opportunity to work in a well-funded startup environment with pre-IPO equity packages
- Entrepreneurial culture that encourages innovation and risk-taking
- Comprehensive benefits including 100% employer-paid medical, dental, and vision coverage
- Serve as the primary technical point of contact for multiple B2B partners, translating inquiries into actionable requests
- Assess and validate reported technical issues before escalating to engineering, providing detailed context and insights
- Improve intake workflows and triage mechanisms to create consistency across partners
- Collaborate with product, engineering, supply, and Customer Experience teams to refine communication standards and escalation paths
- Advocate for partner needs while maintaining alignment across internal teams
- Proven experience in roles such as Technical Account Manager, Solutions Engineer, or similar hybrid technical-customer role
- Strong judgment in evaluating issue severity, partner impact, and operational urgency
- Excellent communication skills to build trust with partners and internal teams
- Technical fluency with experience in interpreting logs, analyzing data, and using monitoring tools
- Strong prioritization and organizational skills to manage multiple partners simultaneously
- Intermediate or advanced SQL skills; experience with data analysis or BI tools
- Familiarity with API debugging and SaaS platform operations
- Experience implementing or optimizing ticketing and triage systems (e.g., Zendesk, Jira Service Desk)
- Background in improving cross-functional workflows or partner-facing operations at scale
#Travel Tech #Technical Account Manager #Career Opportunity #Startup Culture #Performance Bonus
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