Platform Professional Services Consultant; Remote

Position: Platform Professional Services Consultant (Remote)
Location: Town of Texas
Platform Professional Services Consultant (Remote) page is loaded## Platform Professional Services Consultant (Remote) locations:
USA - Remote, TX:
USA - Remote time type:
Full time posted on:
Posted Todayjob requisition :
R25617
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* About the Role:

** Crowd Strike is looking for highly motivated, self-driven, individuals dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world.
In this role you will join the Platform Professional Services Team to provide strategic, hands-on support to lead our customers through the successful operationalization of the Falcon platform to detect, respond, and remediate active security incidents.
The goal is simple – position our customers for the highest level of success and eliminate the threats
** What You'll Do:
*** Use your security knowledge and expertise of the Falcon Platform to drive all service objectives to completion and support all customer-related workflows.
* Produce and deliver service-defined kickoff and technical onboarding meetings, and periodic status updates with the customer.
* Support technical discussions pertaining to the Falcon platform, associated detections and preventions, and general service-related best practices aligned to the Platform Professional Services Operating Model.
* Serve as the liaison with other internal Crowd Strike stakeholders to ensure customer inquiries and operating requirements are fully resolved.
* Actively engage customers via virtual meeting, email, or case management system.
* Work with leadership to participate in activities to identify and improve service outcomes which align to Crowd Strike’s mission and strategic goals
** What You'll Need:
*** Customer Service:
The most important aspect of our service is customer success and satisfaction. You must be passionate and take pride in driving our customers to align with best practice recommendations and ensuring all service-related objectives are met.
* Project Management:
This is not a direct project management role, however, the experience and proficiencies of a good project manager are valuable to help ensure our customers success.
* Endpoint Technology:
Experience operationalizing leading endpoint security technology and planning enterprise technology deployment is important for this role.
* Information Security:
Experience advising customers on identified information security risks.
* Proficiency and experience with common Information Technology and Systems Management platforms (Active Directory/Group Policy, Citrix, SCCM, etc)
* Proficiency and experience with cloud technology platforms and container workloads (AWS, GCP, Azure, Kubernetes, Docker, etc)
* Proficiency creating and delivering customer-facing collateral using Microsoft Office (Word, Excel, and PowerPoint)
* Experience with Windows, Linux, and Mac operating systems
* Excellent communication skills - written and verbal
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* Bonus Points:

*** Existing experience operationalizing Falcon
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* Education:

** If you have a BA or BS / MA or MS degree in Business Administration, Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field…that’s great! If you have industry-related certifications, that’s also a plus. If you have none of these - show us what you’ve got, what you’re passionate about, and why you’d be a great fit for the team.#LI-Remote#LI-DL1

This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
** Benefits of Working at Crowd Strike:
*** Remote-friendly and flexible work culture
* Market leader in compensation and equity awards
* Comprehensive physical and mental wellness programs
* Competitive vacation and holidays for recharge
* Paid parental and adoption leaves
* Professional development opportunities for all employees regardless of level or role
* Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
* Vibrant office culture with world class amenities
* Great Place to Work Certified across the…