Senior Enterprise Architect - ServiceNow - Remote

Senior Enterprise Architect – Service Now – Remote US available

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact.

Come join our TJX family—a Fortune 100 company and the world’s leading off‑price retailer.

The Enterprise Architecture team at TJX shapes technology strategy, drives innovation, and ensures governance across multiple domains—aligning every technology decision with business goals and enterprise standards.

We are seeking a Senior Architect to lead the design, architecture, and governance of our enterprise Service Now platform. In this role, you will define the platform’s strategic direction, ensure scalable and secure implementations, and collaborate with business and IT stakeholders to maximize Service Now’s value in alignment with TJX’s overall IT strategy and vision.

• Define and evolve the Service Now platform architecture and roadmap aligned with business needs
• Lead solution design across multiple Service Now modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC, Sec Ops, Integration Services, AI, ITSM/Dev Ops)
• Establish and enforce platform standards, design patterns, and governance
• Drive adoption of new Service Now capabilities and releases
• Provide architectural guidance and thought leadership across projects to ensure security, data integrity, scalability, and upgradeability
• Partner with other Architecture disciplines and Platform/Product teams to ensure that Service Now is well integrated and strategically positioned within the enterprise ecosystem
• Develop reference architectures, reusable frameworks, and design templates
• Mentor Service Now engineers and foster a community of practice

• 5‑8+ years overall IT experience, including 3+ years of deep expertise in Service Now platform architecture and solution design
• 5+ years in enterprise or solution architecture with a proven track record of designing and implementing large‑scale, enterprise‑level systems across multiple domains
• Demonstrated success in architecting large‑scale, complex Service Now implementations across multiple modules
• Expertise in core Service Now components:
  Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, Custom Apps, etc.
• Strong understanding of ITSM, ITOM, CSM, GRC, or other key Service Now modules
• Experience with integration design patterns and technologies (REST, SOAP, JDBC, etc.)
• Solid grasp of enterprise architecture principles, security, and data governance
• Hands‑on development experience:
  JavaScript, Service Now scripting, Service Now Studio/App Engine
• Strong leadership, communication, and stakeholder influencing skills
• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or related field (or equivalent experience)

• Service Now Certified Application Developer (CAD) certification desired
• Experience designing multi‑instance or global Service Now deployments
• Exposure to SAFe Agile methodologies and Dev Ops practices
• Knowledge of complementary platforms such as Workday, Azure/Cloud, etc.
• Relevant certifications:
  Service Now Certified Technical Architect (CTA), Certified System Administrator, Certified Implementation Specialist (CIS)

Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long‑term disability; paid holidays/vacation/sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time.

In addition to our open door…