Sr. Technical Learning Specialist
Seattle, King County, Washington, 98127, USA
Listed on 2025-12-01
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IT/Tech
Data Analyst, Cybersecurity, Technical Writer, IT Support
Sr. Technical Learning Specialist – Docusign
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside documents, enabling companies to create, commit, and manage agreements with solutions from the #1 company in e‑signature and contract lifecycle management (CLM).
What you'll do
We are seeking a highly motivated and experienced Sr. Technical Learning Specialist to lead the successful execution of our critical Tech Learning initiatives aligned with business goals and enablement strategy. The role involves building and scaling several critical investments on Engineering Onboarding, Cloud Education, and Engineering‑Focused bootcamps. This is an individual contributor position reporting to the Technical Learning Director.
Responsibility- Partner with engineering teams and stakeholders to conduct skill gap analyses and identify tech learning needs aligned with critical engineering programs and OKRs.
- Define tech learning strategy and structure for complex technical curricula (e.g., AI/ML development, Cloud) and select appropriate delivery modalities (e.g e‑learning, instructor‑led training, bootcamps).
- Manage delivery and planning of tech learning programs, acting as primary owner for program execution and managing timelines, logistics, and resources.
- Collaborate with Instructional Designers and Subject Matter Experts to create or curate high‑quality, relevant, and engaging technical learning content.
- Evaluate effectiveness and relevance of learning programs through surveys, feedback collection, and data analysis.
- Select, onboard, and manage external training vendors, ensuring quality and performance standards.
- Define and track key performance indicators (KPIs) such as course completion rates, learner engagement, and long‑term impact on job performance and retention.
- Present project updates, results, and metrics to engineering stakeholders, translating complex technical concepts into actionable information.
- Iterate on program content, delivery methods, and overall strategy based on data‑driven insights.
- Identify, address, and remove obstacles hindering program progress.
- Support risk and change management activities for the program.
Hybrid:
Employee divides time between in‑office and remote work. Access to an office location is required. Minimum 2 days per week in office (weekly expectation).
- 5+ years of related experience
- Bachelor’s degree in Business, Computer Science, Engineering, or a related technical field
- Experience with technical competencies, LMS/LXP (e.g., Workday Learning), Google Workspace, Gemini, ChatGPT
- Experience leading complex, end‑to‑end tech learning programs, preferably in a technology or AI/ML domain
- Experience selecting, managing, and governing external vendors and partners
- Experience with tracking engineering KPIs and conducting program audits or assessments aligned with future‑facing engineering OKRs and KPIs
- Experience managing expectations and working effectively across diverse, cross‑functional engineering teams
- Familiarity with prompting, AI/ML, Cloud, and Software Development Life Cycle concepts
- Professional certification in Project Management (e.g., PMP, PgMP) or Agile/Scrum
- Experience collaborating with academic institutions and research labs
Pay for this position depends on geographic location and may vary based on skills and experience. Base salary ranges for key markets:
- Washington, Maryland, New Jersey, and New York (including NYC metro area): $97,000 – $139,525
Eligible for company bonus plan based on performance.
Benefits- Paid Time Off: earned time off and paid company holidays based on region
- Paid Parental Leave: up to six months off after birth, adoption, or foster placement
- Full Health Benefits Plans: options for 100% employer‑paid and minimum employee‑contribution plans from day one
- Retirement Plans: employer contributions available
- Learning and Development:…
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