Senior Enterprise Architect

Senior Enterprise Architect at Ninja One

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We are seeking a highly skilled Senior Enterprise Architect to join our Enterprise & Federal team. This role is responsible for tackling the most challenging technical and product barriers in large, complex customer environments. Acting as a bridge between Sales Engineering, Support, Professional Services, and Product, you will create and scale the technical content, tools, and frameworks that enable Ninja One to succeed in enterprise and federal markets.

This is a hands‑on, customer‑facing role for someone who thrives in ambiguity, excels at creative problem solving, and can build rapid prototypes, integrations, and reusable technical assets—often leveraging Power Shell
, Python, APIs, and automation frameworks to produce scalable, repeatable solutions that accelerate deal cycles and elevate customer outcomes.

Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states: CA, CO, CT, FL, GA, IL, KS, ME, MA, MD, NJ, NC, NY, OR, TN, TX, VA, & WA.

Travel:
Up to 35% required

• Enterprise/Federal Deal Enablement
  Partner with SEs and AEs to identify and solve deeply technical problems that block large opportunities.
  Rapidly prototype and iterate on new Ninja One content, dashboards, and API‑based integrations.
• Advanced Technical Escalations
  Triage and resolve complex support tickets beyond the scope of frontline SEs and support staff.
  Diagnose and mitigate customer‑side factors impacting Ninja One performance (e.g., firewalls, load‑balancers, storage systems, endpoint agents, OS tuning).
• Tooling & Migration Support
  Collaborate with Professional Services and Product teams to design and deliver tools that reduce effort for customers, partners, and Ninja One staff.
  Build solutions to accelerate migrations from competitive platforms onto Ninja One.
• Cross‑Functional Technical Voice of Authority
  Serve as a technical advisor and problem‑solver across Sales, Product, Pro Serve, and Support.
  Contribute to internal knowledge sharing, helping create repeatable playbooks and tools for future enterprise deployments.
  Provide hands‑on technical leadership in ad hoc or emergent areas critical to advancing enterprise accounts.
  Other duties as assigned.

• Strong background in systems engineering, IT operations, or enterprise endpoint management.
• Deep familiarity with enterprise IT environments, networking, storage, OS tuning and troubleshooting.
• Experience with API development/integration, scripting, and automation tools.
• Proficiency in multiple operating systems (Windows, macOS, Linux, iOS, Android) and exposure to “irregular” or legacy OS/device environments.
• Proficient in multiple common scripting languages with demonstrable proficiency in Power Shell and/or Python (preference for Power Shell).
• Proficient with multiple troubleshooting and analysis tools using advanced network and OS tools (e.g. sysmon, procmon, WPR/T/A, sysinternals, strace/ltrace, Wire Shark, nmap, tcpdump, gdb, lsof, sysdiagnose).

• Track record of building creative gap‑fills, prototypes, and integrations to unblock deals.
• Ability to diagnose complex, multi‑system performance issues.

• Previous work with large‑scale, complex IT organizations, preferably in Federal or regulated industries.
• Strong understanding of enterprise procurement and implementation cycles.

• Comfortable working cross‑functionally with Sales, Support, Product, and Professional Services.
• Excellent communication skills, with the ability to translate deep technical details into customer‑ready solutions.
• Operate with urgency and flexibility, applying structured thinking to ambiguous situations and excelling in dynamic, high‑growth environments where priorities evolve quickly.
• Embody Ninja One’s values of Curiosity, Integrity, Kindness, Humility, Builders and foster an environment where these values thrive.

Ninja One automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than…