Field Service Representative

Field Service Representative page is loaded## Field Service Representative remote type:
Remote locations:
New York (Home Office) time type:
Full time posted on:
Posted Todayjob requisition :
R0005392
*** To apply to a Varex Imaging position, please create an account and sign-in.
***** CURRENT VAREX IMAGING EMPLOYEES:
** Please apply by logging into your internal Workday Account.## Summary Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects.

Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.##

Job Description
**** SPECIFIC FUNCTIONS
***** Provide phone support/remote assistance to customers and to Field Service Representatives as required to achieve resolution of service need in a timely manner.
* Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers, to ensure they can operate their Varex equipment according to technical and safety guidelines with the highest level of satisfaction.
* Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other Varex parties.
* Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of Varex products.
* Maintain a high degree of professional knowledge and safety consciousness according to Varex guidelines in order to perform activities under the safest working conditions.
* Assist in the development of new servicing techniques and the writing of service documentation.
* Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
** Minimum Required Skills and Knowledge
*** Knowledge of and sound professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.
* Knowledge of and sound professional technical experience with micro-computers/PC based systems
* Customer focused attitude
* Articulate and skilled in interpersonal communication
* Fluency in the local language and in English, both written and spoken
** Other Desired Skills and Knowledge
*** Sound computer usage and debugging skills
* Ability to identify and repair complex software and network problems.
* Highly proficient at diagnosing and solving complex mechanical problems, including simple vacuum leaks.
* Identify and resolve imaging system defects.
* Proficient in utilizing business tools such as:  E-mail, Microsoft Word, Excel, and PowerPoint.
* Experience with SAP or equivalent ERP product and productivity software desired.
** Education and Experience
*** Associates Degree or equivalent
* 3+ years of related experience
** Ability to Travel
*** Frequent travel is required

Employee must be able to meet the following requirements with or without an accommodation.
* Light to Heavywork that will Constantly 67-100 require employee to lift/move up to 15 lbs. and occasionally 1-33% up to 60 lbs.
* Lifting, carrying, pushing, pulling, or moving heavy equipment and/or supplies occasionally 1-33%.
* Reaching  above and below the shoulder Constantly 67-100%.
* Above-average agility and dexterity with the ability to hold, grasp and manipulate small parts and use hand and power tools Constantly 67-100%.
* Wear personal protective equipment (PPE) and handle…