Senior Consultant - Quality Cloud

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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values:
Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.



The Role

Are you passionate about continuous innovation, building long-term customer relationships, and providing value through agile delivery? Do you enjoy tackling large-scale, complex problems?

Veeva Systems is looking for driven, self-motivated Lead Consultants with a passion for empowering enterprise companies with best-of-breed cloud-based technology. Veeva’s Vault Quality helps organizations eliminate silos and accelerates the development and manufacturing of high-quality products to a greater number of patients. It is a cloud platform that unifies applications, processes, and partners across content management, training, Quality Management Systems (QMS), and QC lab solutions (LIMS).

Senior Quality consultants within Enterprise Application Management will be responsible for leading a team of Veeva colleagues in developing and executing a strategic roadmap of enhancements for a customer’s Veeva Vault products. You’ll oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams. In this role, you’ll have an opportunity to partner and build relationships with some of Veeva’s largest, most complex, and strategic customers.

This is a remote, full-time permanent role with Veeva. There is no work location requirement. It is customer-facing, with occasional travel requirements up to 15% of the time.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You’ll Do

• Lead IT Operations at our customers for Veeva’s Quality SaaS solutions
• Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
• Oversee customer release management programs including resource planning, release tracking, and forecasting
• Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer

• 8+ years of experience in IT Project Management, GMP Systems ownership, or Software Consulting
• Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor
• Proven ability to work both independently and in teams in a dynamic, fast-moving environment
• Good understanding of SaaS and GxP principles
• Ability to quickly understand business requirements and design creative solutions
• Excellent verbal and written communication skills
• Experience in the Lifesciences Quality, Manufacturing, or Healthcare spaces
• Experience with Data or Content Management applications

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

• Base pay: $80,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential…