Client Delivery Lead

Make an Impact:
Join VIA to Protect Communities and Build a Better Future

At VIA, we do more than develop technology. We empower cleaner, safer, and more equitable communities.

Our customers grapple with a critical dilemma: they possess invaluable data that, if shared, can enable a greater collective good. In the wrong hands, however, this same data can have disastrous consequences.

This is where you come in. As a Client Delivery Lead, you will be pivotal in deploying leading-edge AI and intelligent agents to enable our customers to securely share critical data. Backed by 19 issued patents, VIA's Web3, quantum-resistant, passwordless technology sets a new standard for secure collaboration.

With investors including Bosch Ventures, BMW i Ventures, and Mass Mutual Ventures, VIA has grown 10x in the past 2 years. We are trusted partners to the U.S. Department of Defense and Fortune 100 companies worldwide, addressing their most formidable data and identity protection challenges.

Our commitment to excellence is reflected in our 100% customer retention rate. Our clients consistently rank us as their most valued, reliable, and trusted software partner - a testament to the tangible impact we deliver.

As a Client Delivery Lead, you will be instrumental in extending VIA's track record of success. You will orchestrate the seamless integration and adoption of VIA's digital solutions into our customers' complex workflows, adeptly bridging customer needs with product insights.

• Be a thought partner to C-level executives and senior stakeholders, both internally and externally
• Lead with curiosity, using a consultative approach to understand customer needs and define solutions
• Coordinate across customers and internal technical teams to draft workflows and ensure the appropriate sequencing of milestones and tradeoffs
• Anticipate future customer needs and provide strategic guidance on requirements for long term adoption

Champion VIA's solutions and lead long-term product success:

• Understand market and technology advancements and communicate VIA's unique advantages throughout VIA's customer engagements
• Identify future avenues for product expansion with current customers and collaborate with the sales and technical teams to support those opportunities
• Ensure that VIA exceeds expectations across timelines, client communication, and quality of work standards
• Propagate customer feedback across relevant VIA technical teams and help ideate future solutions

Be a creative problem solver and model for excellence:

• Lead the continuous improvement of processes (e.g., delivery planning, solution expansion, and road mapping)
• Serve as the go-to person for follow-up actions with customers, such as outlining deliverables, prioritizing initiatives, and running and coordinating meetings
• Identify future opportunities for team productivity and customer service improvements
• Challenge the assumptions of internal teams to expedite and simplify solutions for customers

• Three+ years of experience in a customer facing role in technology consulting or other related fields preferred
• Ability to liaise with multiple senior stakeholders across both technical and commercial business functions
• A consistent track record of excellent client service and ‘on time' delivery managing projects with multiple processes and deliverables
• Ability to work in a fast-paced environment where innovation is continuous
• Capacity to travel up to 25% to customer meetings as required
• Flexibility to work across different time zones to foster relationships with international customers
• Eligibility to obtain a U.S. Security Clearance (SECRET Level)

• A fully funded, top-tier health benefits plan, fully covered from day one, including vision and dental coverage for your whole family
• 20 vacation days annually, Summer Fridays, and an extended holiday period in December
• Paid parental leave, supporting new parents and families
• A dedicated wellness advisor to help you navigate the programs and opportunities available at VIA
• Ability to enjoy the best of both worlds with flexibility to work from home as needed, as well as access to two well-located offices designed for collaboration and stocked with everything you could need
• Opportunities to work from eligible locations for up to 2 months per year
• Individualized growth opportunities, including internal and external mentorship panels, custom goals and feedback sessions, and/or access to learning and development programs
• Transit benefits to support commuting costs
• In-person events to foster team bonding and collaboration across different teams

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.