Customer Success Manager - Startree; Remote - Global

Customer Success Manager - Star Tree (Remote - Global)

At Star Tree we're a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics.

Our aim is to make it simple for every company to delight their users - external and internal - and create new revenue streams from their data, by building the world’s most comprehensive and accessible cloud analytics system.

About the Role:

A rare opportunity to be part of a growing sales team in a well-funded SaaS startup with great customer traction. You will work closely with sales as their technical partner in all the phases of the sales process – from evangelizing and demonstrating the technology to prospects, to defining and executing Proof of Concepts (POCs) and answering technical questions around Star Tree's service and how it solves customer's real-time analytics problems.

Solutions Architects are also relied upon for various post-sales tasks, including implementations, optimizations, and helping ensure a high level of service for our customers. Star Tree offers a fast-moving, dynamic, and challenging work environment, with the opportunity to make a direct impact on customers.

• Provide technical leadership in sales opportunities with existing customers and prospects
• Research customer’s key requirements and execute Proof of Concepts
• Help customers in post sales implementations and support them through their use of the Star Tree service
• Evangelize best practices, architecture patterns, and use cases internally and externally
• Advance expertise and technical excellence in Apache Pinot
• Collaborate with Product and Engineering teams by providing customer feedback to help shape the product roadmap
• Liaison with Marketing to help build customer case studies and reference materials

• 2-4 years of experience in Pre/Post-Sales or Customer facing roles
• Experience with big data technologies such as Spark, Hadoop and Presto is a plus
• Experience with distributed software applications architectures
• Excellent communication, presentation, and demonstration skills, as well as a good understanding of the sales and post sales processes
• Strong problem solving and troubleshooting skills
• Strong grasp of cloud infrastructure patterns and services in at least one of the three public clouds - Amazon AWS, Google Cloud, Microsoft Azure
• Good understanding of OLAP technologies as well as SQL
• Bonus points:
  
  Certification in Solutions Architecture in one or more of the three public clouds - Amazon AWS, Google Cloud, Microsoft Azure
• Bonus points:
  
  Masters degree in Computer Science with a major in Data related field (Data Science, Data Engineering, or Data Analytics)

• A desire to learn and adapt in a rapidly growing and changing environment
li>You must be a self-starter who thrives on complexity and independence
• Being highly organized and detail-oriented
• Strong written and oral communication skills
• Ability to learn quickly
• Strong team player

Interested and qualified candidates are encouraged to submit their application through the company’s official website.
APPLY HERE