Case Management Associate Engineering Director - Virtual

Case Management Associate Engineering Director

Are you an experienced team leader with a drive to succeed? Do you enjoy leading and motivating others?

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Champion People - be empathetic and help create a place where everyone belongs.

Grow with purpose - be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

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The Associate Director of Engineering is influential in making priority trade‑off decisions, driving engineering excellence and developing high performing teams.

• Defining the technical vision and strategy for our Customer Care Case Management application.
• Collaborating with Customer Care Technology leaders and expanded leadership team to align the platform’s strategic goals with the company’s objectives.
• Leading and mentoring teams of engineers, fostering a culture of collaboration, innovation, and continuous improvement.
• Owning the technical roadmap for the Customer Care Case Management solution, aligning it with the overall product strategy and business objectives.
• Collaborating closely with product management, architects, and other stakeholders to define product requirements and deliver exceptional user experiences.
• Driving the design, development, and implementation of high‑quality software solutions, ensuring they meet performance, scalability, and security requirements.
• Championing engineering best practices, including code reviews, testing, and continuous integration/continuous delivery (CI/CD).
• Contributing to the overall engineering strategy and helping shape the future of our technology stack.
• Managing team resources effectively, including hiring, onboarding, and performance management.
• Providing Incident Management/Problem Management for Customer Care Case services in alignment with Alight standard level service agreements.

• 7+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise.
• Problem‑solving skills, and experience with ITSM processes and tools.
• Case tools experience with Microsoft Dynamics and/or Service Now.
• Demonstrate expertise in cloud technologies (AWS, Azure).
• Have 3+ years experience with automated testing tools and capabilities.
• Have experience with high volume, mission‑critical applications.
• Have experience in vendor and other 3rd parties management.
• Demonstrate expertise with JIRA and Service Now.
• Have completed a program of study typically requiring four years of post‑secondary education or higher educational attainment.

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check…