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Enterprise Customer Success Manager; French speaker
Job Description & How to Apply Below
Overview
Enterprise Customer Success Manager (French speaker) role ote-based in the EMEA region.
What you will do- Onboard new customers and introduce them to our products and support processes. Products include:
Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. - Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
- Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer s objectives.
- Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
- Lead a disciplined, weekly customer and business review process with cross-functional teams, identify blockers, and drive resolution with product and engineering teams.
- Serve as a customer advocate internally and influence Canonical products roadmaps, websites, documentation, processes and people to improve customer satisfaction and retention.
- Support customers through reactive ticket requests.
- Create campaigns targeting multiple customers through digital touch-points and activities.
- Native French level required with excellent command of English
- Minimum 5 years of work experience with a strong IT background, including exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT
- Excellent presentation skills with the ability to guide conversations about complex software
- Experience building and improving internal processes while delivering projects on time
- Strong team player able to interact with all departments and levels
- Knowledge of agile methodologies
- Experience with Salesforce, Jira and CRMs
- Distributed remote work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review and performance-driven bonus
- Additional benefits aligned with company values
- Annual holiday leave; maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to meet colleagues
- Travel upgrades for long-haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source and the publisher of Ubuntu. We recruit on a global basis and set high standards for new hires. Canonical has been remote-first since 2004. We strive for excellence and continuous improvement.
Equality and inclusionCanonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience and background is valued, and all applicants will receive fair consideration.
Seniority level- Mid-Senior level
- Full-time
- Other
- Software Development
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