EN​/VR TPR Administrator Remote

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build.

Our best-in-class commercial solutions, modified for our customers’ bespoke mission requirements, are enabling this future every day.

The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community.

We are seeking to hire a EN/VR TPR Administrator to our team!

Are you passionate about making a meaningful difference in people’s lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you’ll play a vital role in supporting this impactful mission—helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day.

The EN/VR TPR Administrator is responsible for the oversight, management, and technical administration of the Employment Network/Vocational Rehabilitation (EN/VR) Ticket Portal Registration (TPR) systems. This position ensures the integrity, accessibility, and compliance of TPR data and workflows, supporting the effective onboarding, management, and monitoring of EN and VR providers within the Ticket to Work Program. The Administrator coordinates with internal teams and external partners to ensure continuous system availability, resolves user issues, maintains data security, and implements enhancements in alignment with SSA regulations and program mission.

• Administer, monitor, and maintain the EN/VR TPR system, ensuring optimal performance, uptime, and security.
• Oversee data integrity processes, including validation, cleansing, and regular audits of EN/VR provider records.
• Manage user access, roles, and permissions; onboard and provide support to EN/VR users, addressing technical questions and access issues.
• Serve as the primary technical liaison between Ticket Program operations, EN/VR providers, and system development teams.
• Coordinate system updates, enhancements, and troubleshooting efforts; document technical changes and support change management processes.
• Ensure compliance with SSA, FISMA, Privacy Act, and all relevant federal data protection policies.
• Develop and update system documentation, user guides, and training materials to support users and internal staff.
• Track and report on system usage, performance metrics, and issue resolution status to management.
• Provide technical expertise during process improvement or expansion projects impacting the EN/VR TPR system.
• Support and enforce Section 508 accessibility requirements and other relevant standards in all activities.
• Participate in cross‑functional meetings and trainings to align TPR administration with broader program objectives.

• Bachelor’s degree with 5–7 years of relevant experience in database administration, systems management, or application support, preferably in a government or social benefit setting.
• Demonstrated experience administering user access, maintaining data integrity, and troubleshooting complex technical issues.
• Strong background in managing secure, compliance‑driven systems (knowledge of SSA, FISMA, Privacy Act requirements preferred).
• Exceptional analytical, problem‑solving, and organizational skills.
• Proven ability to…