Remote Technical Support & Onsite Field Service Engineer

Remote Technical Support & Onsite Field Service Engineer

Join to apply for the Remote Technical Support & Onsite Field Service Engineer role at Daktronics.

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play. As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities.

You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

You’re a problem-solver and amazing with customers! You’re captivated by the way things work and can troubleshoot across systems and applications, analyze, and resolve a variety of complex technical issues, and comfortably navigate various software environments. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help solve technical issues but also provide an incredible customer experience.

You have a personal commitment to success and are motivated by career growth potential. If this sounds like you, you could be the next Daktronics Remote Technical Support & Onsite Field Service Engineer.

As a Remote Technical Support & Onsite Field Service Engineer, you’ll primarily provide remote technical support from your home office but also travel to customer sites approximately 20% of the time to perform event support, on‑site service, and installations.

• Ensure responsiveness and first‑time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations.
• Troubleshoot and solve simple to highly complex hardware and software technical issues using a logical troubleshooting approach with attention to detail.
• When needed, collaborate with a team to resolve or escalated product issues.
• Actively create and update knowledge‑base articles for internal and external use.
• Use Salesforce to capture accurate detailed notes about troubleshooting, plans of action, and site‑specific information for all customer interactions.
• Participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.

• Support customers within a one‑to‑two hour radius of State College, PA.
• Provide service, installation, or support during an event at a customer site.
• Deliver on‑site technical and maintenance services for Control Systems and Display Systems.
• Leverage your knowledge to train our Service Partners.

• Your schedule will fluctuate depending on whether you’re assigned to remote technical support or on‑site field service work and may include nights and weekends based on business needs.
• Some last‑minute scheduling may occur to meet our customers’ needs when an unexpected repair or event happens.
• Participate in an After‑Hours rotation which consists of providing technical support up to 24/7 during non‑business hours, including nights, weekends, and holidays.
• Expect event support responsibilities primarily during evenings and weekends to align with seasonal event demand, including on‑site event support for multiple Penn State home football games (typically six‑seven from late August through late November) and other events throughout the year.

• Your office will be at your home, located within 30 miles of State College, Pennsylvania.
• You will periodically travel to customer sites within a one‑to‑two hour radius of State College, Pennsylvania.
• On‑site work can vary by location and from day to day. You might work inside a control room, or outside on a lift or ladder working with a video display.
• You are paid for all your working time, including travel time to…