IT Workplace Specialist

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ASSA ABLOY Entrance Systems, Pedestrian Door Solutions – Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high‑performance door solutions, operating in over 100 countries.

• Comprehensive Benefits – Enjoy competitive pay, robust health insurance options, retirement plans, and monthly/quarterly bonus opportunities. PTO, holidays, tuition reimbursement, and service awards also included.
• Meaningful Impact – Your work directly impacts customers in healthcare, transportation, and retail by delivering sustainable, customized door solutions. You’ll solve complex technical challenges and collaborate with contractors.
• Career Growth & Development – We invest from day one with well‑defined career paths, performance reviews, and promotional opportunities. Leadership programs prepare you for managerial roles and you can explore different parts of the company.

As an IT Workplace Specialist, you will support and maintain the organization’s overall IT infrastructure across a broad range of technical areas. Responsibilities include system planning, implementation, and troubleshooting to ensure efficient, secure operation of hardware, software, and network resources. You will assist with software and hardware testing, monitor network security, maintain accurate documentation of IT assets, and contribute to ongoing projects and process improvements.

This role requires strong technical versatility, problem‑solving skills, and adaptability in a fast‑paced IT environment.

• Actively monitor the organization’s enterprise systems.
• Provide level‑2 support via Service Now.
• Reset passwords, troubleshoot client software/hardware issues, and follow senior team instructions as needed.
• Use a wide range of tools to monitor WAN connections, fax solutions, and telecommunications across all locations.
• Develop and maintain an IT Support Knowledge Base for research on support tasks.
• Perform trend analysis on historical support data to prevent future occurrences.
• Create help sheets and FAQs for IT users.
• Follow up to ensure high customer satisfaction.
• Meet service level agreements; respond to calls, pages, and e‑mails regarding IT problems.
• Maintain and troubleshoot servers, workstations, virtual machines, and infrastructure.
• Coordinate with other IT resources to support end‑user operations in a 24x7 environment.
• Understand company security solutions: firewall, anti‑virus, and intrusion detection systems.
• Maintain an IT Asset Inventory database for hardware and software.
• Assist in developing annual goals and meet training targets as specified in GPS.
• Work with Divisional and Global IT to lead, coordinate, and implement key process improvements.
• Perform other related duties as assigned.
• Travel up to 15% of the time.
• Hybrid role: work from home up to 2 days a week as required.
• Run and manage local or North America IT infrastructure projects.
• Participate in regular meetings with local infrastructure team.
• Document procedures, solutions, and local infrastructure.
• Initiate and implement business process optimizations.

• Associate’s or Bachelor’s degree in Computer Technologies preferred, or 3–5 years equivalent work experience.
• Experience in a multi‑tiered global IT environment.
• Willingness to pursue at least one relevant certification.
• 2–5 years of IT support experience with desk‑side service and remote end‑users.
• Knowledge of system flow charts, data processing concepts, and telecommunications principles.
• Strong interpersonal, written, and oral communication skills.
• Ability to conduct research into complex issues.
• Ability to present ideas in user‑friendly language.
• Excellent customer‑service skills.
• Team‑oriented, collaborative workplace experience.
• Proficiency in Microsoft Applications (One Drive, SharePoint, Office), and Windows OS.
• Knowledge of ITIL‑based service desk.

• Health,…